Job Description

• Diploma/Degree in Computer Science/Software Engineering/Engineering/Mathematics or related discipline.
• 1+ years of experience in enterprise on-cloud and/or on-premise infrastructure with multi-disciplinary technical skills in virtualisation, containers, networks, storage & backup, security, firewalls, database administration and change management.
• Fresh graduates are welcomed to apply but must be willing to undergo intensive technical training in cloud computing administration and technologies.
• Strong analytical, reasoning, and problem-solving skills with an ability to anticipate outcomes of a solution.
• Maintain confidentiality of information processed or prepared.
• Self-driven and perform duties and responsibilities independently with minimum supervision
• Possess positive attitude and interpersonal skills and project a professional image
• Fluent in speaking, reading and typing in both English and Mandarin

• Perform routine administration duties, such as patching, backup and restore, upgrades, configuration management, change management, and performance optimisation & tuning of multiple cloud systems on mainly Amazon Web Services (AWS) and Oracle Cloud Infrastructure (OCI).
• Configuring dashboards, monitoring tools and threshold alerts to observe system health from the perspective of network, bandwidth, buffer, CPU, memory, storage, application responsiveness, instruction and take pre-emptive action to resolve of escalate the issues detected to ensure minimal customer impact.
• Provisioning of new virtual machines, containers, database services, SaaS/PaaS services, as an when necessary while maintaining optimal cost-benefit and maintain SLA and expected uptime.
• Ensures compliance of architectural and engineering policies, standards and procedures and ensure that changes, configurations, transitions, and migrations controls are followed, documented, and managed.
• Assist with application configuration, change management, deployments, and migrations from time-to-time when necessary.
• Provide timely Level 2/3 operations and technical support to the Level 1 Customer Service team
• Finding solutions from previous issues using the Knowledge Base and educating the Level 1 Customer Service team
• Keeping the Knowledge Base updated when encountering fresh issues and distributing the knowledge to team members
• Contribute pro-actively to improve response time, resolution time and reduce number of incidents
• Responding, investigating, resolving, communicating root cause analysis and recommending solutions in a timely manner
• Actively monitor the usage patterns of the suite of applications and pre-emptively identify abnormal behaviours and respond accordingly
• Compiling and providing a comprehensive handover of daily task to the team member on duty in subsequent shifts
• Required to work shifts hours, weekends & public holidays (provided with shift allowance)

• Dynamic and Innovative Work Culture
• Office located nearby to LRTs
• Various work-from-home (WFH) privileges
• Competitive salary packages commensurate with past work experience
• Insurance, medical, dental, optical, transport and mobile line benefits as well as various shift allowance

• Annual Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided
• Medical Insurance
• Work from Home
• Medical and Hospitalisation Leave
• Performance Bonus