Job Description

We're Hiring: Junior Customer Experience

Location: Petaling Jaya, Selangor (WFH with rotational shifts)

About Us

We are a fast-growing company in the customer service and outsourcing industry, committed to delivering excellent support and creating great experiences for our clients and their customers.

What You'll Do

- Respond and follow up on customer inquiries through live chat and email.

- Provide product information clearly and accurately.

- Gather customer feedback and share suggestions for service improvement.

- Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction.

Who We're Looking For

- SPM or above.

- At least 1 year experience in customer service (any industry).

- Strong problem-solving skills & ability to work under pressure.

- Proficient in G Suite & MS Office.

- Own PC/laptop (8GB RAM+, Intel i5/Ryzen 5+, 80Mbps internet).

- Fluent in Mandarin, English, and Malay.

Working Arrangement

- WFH with rotational shifts (morning, afternoon, night - new joiners won't be assigned night shifts initially).

- 5 working days per week (rest days scheduled by manager).

What We Offer

- Salary: RM3,000 - RM4,500

- Night shift allowance: RM500

- Performance incentives: up to RM2,000/quarter

- Performance bonus: up to 6 months (Individual + Company)

- Year-end bonus: 1 month

- Insurance (Medical & Dental): RM700/year

- Long service reward: RM20,000 housing allowance (after 5 years)

- Top performer rewards, including trips abroad

Hiring Process

- 2 interview rounds (Talent Acquisition ? Hiring Manager)

- Onboarding dates: 7 Oct, 21 Oct, 4 Nov, 18 Nov, 16 Dec

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month