Junior Customer Success Specialist (banking Industry Mandarin)
Petaling Jaya, Selangor, Malaysia
Job Description
MohonKelayakan
- Education Background: Fresh Graduate welcome.
- Must fluent in English & Mandarin (Able to speak, write and read).
- Computer literacy.
- Must willing relocate in Petaling Jaya Area.
- Willing work in Rotational Shift.
- Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.
- Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.
- Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures.
- Provided training.
- Near to Public Transportation.
- Provided language allowance.
- 5 working days.
- EPF & SOSCO.
- Medical leave & Annual leave
Maukerja
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Job Detail
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Job IdJD1083181
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned