Customer Success Specialist (banking Industry Mandarin Speaker)
Petaling Jaya, Selangor, Malaysia
Job Description
MohonKelayakan
- Education: Fresh graduates are welcome.
- Language Skills: Must be fluent in English and Mandarin (spoken, written, and reading).
- Computer Skills: Basic computer literacy required.
- Relocation: Must be willing to relocate to Petaling Jaya.
- Shift Flexibility: Open to working rotational shifts.
- Customer Support: Deliver tailored assistance to high-value clients through inbound calls, emails, and live chat. Effectively address and resolve escalated issues and concerns.
- Service Efficiency: Track performance metrics, identify process inefficiencies, and recommend enhancements. Ensure compliance with documentation and account setup standards.
- Regulatory Adherence: Stay informed about banking policies, procedures, and regulations, ensuring all actions align with compliance standards.
- Training: Comprehensive training provided.
- Accessibility: Convenient location near public transportation.
- Language Allowance: Additional compensation for language skills.
- Work Schedule: 5-day work week.
- Benefits: EPF & SOCSO, medical leave, and annual leave included.
Maukerja
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1083917
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPetaling Jaya, Selangor, Malaysia
-
EducationNot mentioned