Job Description

Our industry solutions combine the latest market intelligence, industry insights and expert recommendations to help you anticipate what\'s next.SolutionsFrom our syndicated to custom solutions - we\'ll tell you exactly what you need to know.Our collection of free insights - fresh perspectives, news and groundbreaking analysis into the markets that matter.Junior Data Analyst - Client Success

• Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients\' next big idea.Client Success is vital to our long-term profitability. Retention is paramount to our success. We will not be successful unless our clients perceive the value of our services and continue to renew. Mintel Comperemedia is the premier source of direct marketing competitive intelligence in the US & Canada. We monitor direct mail, email, mobile, print, and online advertising and provide insight into acquisition and loyalty strategies, giving clients the intelligence they need to compete more effectively.We are looking for a Junior Data Analyst to provide reactive client support to Comperemedia\'s most prestigious clients within the Financial Services, Insurance, and Telecommunications industries. This position is responsible for fielding data analysis requests from our clients, as well as assisting colleagues with various client-related administrative tasks. Knowledge of omnichannel marketing, such as direct mail, email, mobile, online, or print advertising, is a plus but not required.What You Will Be Doing:

• Creating Recurring Data Files: Download, analyze, and produce Excel and PowerPoint files for clients on a recurring basis, using Mintel Comperemedia\'s platforms to show clients how marketing spend and volume is evolving over time
• Responding to Ad-Hoc Client Requests: Providing timely and thorough responses to ad-hoc client questions and research requests using the appropriate Comperemedia data and insights
• Collaborating: Working closely with Client Success Managers on client engagement and providing support as needed with data analysis and reporting on client usage
• Representing Mintel Comperemedia: Operating as a competent and knowledgeable expert in Mintel\'s methodologies and processes across a broad range of verticals; providing timely and thorough responses to ad-hoc client questions

Who We are Looking For:

• An Excel Enthusiast: You have a strong academic or professional background in utilizing Excel to pull and analyze data. You can find creative ways to help clients digest and derive insights from large sets of data. You should be familiar with pivot tables, v-lookups, and other formulas, in addition to sorting and manipulating data.
• Tech-savvy: You have experience working with SaaS platforms such as Mixpanel and Salesforce and you can learn new technologies quickly.
• Detail-Oriented: You have excellent attention to detail and strong organizational skills. You are dedicated to quality, ensuring accuracy and efficiency in your work to elevate Mintel Comperemedia as a top insights company.
• Great communicator: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner.
• Self-Directed: You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your client portfolio.
• A Multi-tasker: You can handle multiple projects simultaneously and with different deadlines, which includes producing and delivering reports.
• Client-obsessed: You are passionate about client service and you are driven to help your clients achieve success.
• Naturally curious: You are naturally curious and great at navigating client conversations, asking second and third-level questions to get at the heart of clients\' challenges and goals.

What We Offer:

• A culture that supports true collaboration whilst embracing remote working.
• Flexible start time and end time.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they\'ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days\' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.#LI-JP1 #HYBRIDApply for this jobJoin Mintel SpotlightGet groundbreaking market research, new data and expert analysis into the markets that matter with Mintel Spotlight.Back to topProductsCompanySpotlightLegalEN / ENGLISHBack to topEN / ENGLISH\xc2\xa9 2024Mintel Group Ltd. All rights reserved. | \xe6\xb2\xaaICP\xe5\xa4\x8717034376\xe5\x8f\xb7.SearchOur industry solutions combine the latest market intelligence, industry insights and expert recommendations to help you anticipate what\'s next.Our collection of free insights - fresh perspectives, news and groundbreaking analysis into the markets that matter.

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