Responsible for supporting, maintaining and optimizing applications operations by providing first level support to internal users.
Initiate action plan to improve overall applications operational efficiency in accordance to company's IT standards and policies.
To continuously provide all necessary maintenance to all servers in making sure all systems running satisfactorily.
To provide daily, weekly, monthly report on server health, SAN/NAS disk space, as well as backup job result.
To install and configure client or server software to agreed standards whenever required
To deploy computers as well as network equipment and associated peripherals including new installations and the redeployment of existing equipment.
To engage with vendor on hardware, software, network support which needed external expertise for rectification.
To continuously provide technical support to phone, email request or request/ticket for all printer, network access, computer hardware, software application and associated peripherals.
To log support calls and document their outcome to facilitate the resolution of common queries.
To pro-actively provide information to users and immediate supervisor on the progress of outstanding support calls.
To maintain the existing computers and peripherals as well as other network equipment to standards determined by team leader, by performing upgrades, patching, new installations and carrying out routine procedure.
To assist in the compilation and maintenance of an accurate inventory of hardware and software.
To consult clients/colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information;
To continuously updating technical knowledge and skills by doing research, attending in-house and/or external courses, reading manuals and accessing new applications.
To be involved in testing new software programs and fault finding.
To be on-call and on-site standby for relevant request for support.
To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
Requirements
Minimum qualification Diploma in IT or its equivalent.
Minimum 1 Years Experience in IT area.
Good command of both written & spoken in English and Bahasa Malaysia.
Proficient level of computer and laptop skills, network troubleshooting, resourceful with the ability to work in team and independently.
Familiar with database management software including MySQL and Microsoft SQL server.
Able to work overtime or on-call.
Healthy physically and mentally
Good interpersonal and communication skills.
Good team player.
Job Type: Permanent
Pay: RM2,000.00 - RM2,400.00 per month
Work Location: In person
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