Job Description

Key responsibilities:

Daily Task

Timely response to customers' enquiries. Log cases, provide information and troubleshoot to solve customer problems. Keep customer informed, set and follow through commitments. Keep precise case documentation and case ownership. Timely elevate and/or escalate to next level support when the case is too complex. Testing & Deployment of new releases on the client side. Suggest product improvements that can minimize cost of support.

SMS

Monitor the SMS server and ensure the smooth running of the programme. Troubleshoot and resolve SMS related issued when contacted by clients. Maintaining software applications, operating systems and regular maintenance.

Team Work

Attend and contribute to team meetings in a positive manner. Share information with team members. Be comfortable in working with all stakeholders. Collaborate with other team members to apply new ideas, practices and tools to improve the team's effectiveness. Perform other duties as required, including covering absences/leave where required.

Job Requirements:

College or University degree in Computer Science or a related discipline Strong desire to learn Exposure to Microsoft.NET development using C# Knowledge of client/server application development, DB, MS Office products etc A technical, logical thought process Attention to detail is essential Problem-solving skills An ability to stick to strict deadlines An ability to prioritise and delegate
Job Types: Full-time, Permanent

Pay: RM2,700.00 - RM3,200.00 per month

Benefits:

Dental insurance Free parking Health insurance
Ability to commute/relocate:

Bangsar South: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Work Location: In person