Job Description

Specialized call center that provides technical support and customer service

for complex products or services. They focus on resolving complex issues beyond standard support channels, offering 24/7 multilingual support to serve a global audience.

Job Responsibilties:

Perform log & route to Tier 2 or Resolver Team(s) Perform 1st level troubleshooting on EUC/Server/Network Basic POS troubleshooting Application troubleshooting Respond to the incoming enquiries/incident/request (Call, Email, Webchat, EUP, IVR handling) Password reset and unlock. Provide timely status update on issues escalated and to close tickets within service level agreement. Ensure daily tasks are executed according to SOP (Standard Operation Procedure)
Job Requirements:

Open for Malaysia citizen ONLY Minimum 1 year experience in IT support service desk / network security support Minimum at Bachelor level Excellent command of English, both written and spoken

(MUST)

Willing to work

12-hour shifts

. Good to have: Possess an ITIL4 Foundation Certificate
Technical skills

0ffice 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint/OneDrive) MS Excel (Pivot, filter, graphs) MS Windows MS Sentinel MS Defender Basic DesktopTroubleshooting & Resolution Basic Network Troubleshooting & Resolution Basic Security Troubleshooting BMC Remedy / ServiceNow Cloud Telephony system SIEM Solar Winds Firewall IDS/IPS
Non - Technical skills

Good communication skill Good customer service skill
Job Type: Contract
Contract length: 12 months

Pay: Up to RM4,000.00 per month

Benefits:

Maternity leave Professional development
Application Question(s):

Are you Malaysian citizen? What is your availability to join another company - immediately or with a 1 month notice period ? What is your expected salary?
Experience:

Service Desk: 1 year (Required) IT support: 1 year (Required)
Work Location: In person