Job Description

Job Responsibilities:

1. Technical Support

Respond to user requests via phone, email, or ticketing system. Troubleshoot issues related to servers, desktops, laptops, printers, and peripherals. Assist with OS installation and configuration (Windows/macOS).

2. User Assistance

Provide guidance on software usage and basic IT policies. Escalate unresolved issues to senior engineers or specialized teams.

3. System Maintenance

Perform routine checks on hardware and software. Apply patches and updates under supervision.

4. Network & Connectivity

Assist in diagnosing basic network connectivity issues. Support VPN and remote access setup.

5. Documentation

Maintain accurate records of support requests and resolutions. Update knowledge base articles for common issues.

6. Collaboration

Work closely with senior engineers and IT teams on projects. Participate in deployments and migrations as needed.

Job Requirements

Bachelor's degree in Computer Science, Information Technology, or related field Basic knowledge of Windows and macOS environments. Basic technical knowledge of: Windows and macOS environments Active Directory and user management Networking fundamentals (TCP/IP, DNS, DHCP) Excellent leadership, communication, and problem-solving skills.

Willing to work in Putrajaya

Able to work in Shift working hours.

Job Types: Full-time, Fresh graduate

Pay: From RM2,500.00 per month

Benefits:

Professional development
Work Location: In person