Job Description

and Responsibilities

• Candidate is required to station at customer office as Resident Engineer to manage and monitor all installed systems and infrastructure
• Provide technical services and support for the following areas:

o Virtualization
o Backup and Storage
o Windows Server Environment
o Network and Connectivity

• Provide 1st level support
• To report and work with superior on activities and on-going support cases and new issues arise
• To liaise with product principal, vendors for problem escalation and resolution
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Create and maintain documentation as it relates to system configuration, operating procedures, and hardware guide
• Perform product preventive maintenance for customers, including updated product firmware, signature, and patches
• Be able to work independently with minimum supervision and work/coordinate with business applications owners, vendors, consultants, contractors and IT personnel from other departments or companies

Job Skills & Qualifications

• Diploma/Advanced Diploma/Bachelor\xe2\x80\x99s degree in electrical engineering, computer science or related field
• At least 2+ years and above of system engineer experience
• Proven working experience in supporting end-to-end infrastructure systems
• Working experience in infrastructure system implementation is a plus
• Excellent written, oral, interpersonal communication, organizational and time-management skills
• Ability to conduct research into systems issues and products as required
• Good documentation skills
• Highly self-motivated and directed, with keen attention to detail and willing to take on any challenges
• Proven analytical and creative problem-solving abilities
• Strong customer service orientation
• Ability to work in a team-oriented, collaborative environment
• Possess good working attitude
• Must possess hands-on and troubleshooting skills experience on VMware related products
• Must possess hands-on and troubleshooting skills experience on Dell EMC related products
• Knowledge, experience with HCI related products such as Nutanix, SimpliVity, HyperFlex will be an added advantage
• Knowledge, experience with A+, Cisco CCNE, MCSE/MCSA, Commvault/Veeam/ Netbackup will be an added advantage
• Must be able to work on ODD hours including weekend and public holidays
• Possess own transport and willing to travel within Klang Valley regularly, and within Malaysia occasionally.
• Applicants should be Malaysian citizens or Permanent Resident (PR)

YongPeng Solutions Sdn. Bhd. (YPS) is an IT system solution and service provider company with strong capability in Imaging and Document management solutions, mobile application development and IT forensics.

YPS\xe2\x80\x99s focus is on being customer centric. The company\xe2\x80\x99s philosophy of customer responsiveness is realized in providing services anywhere, at anytime, via employment of cutting-edge technology and professional skills. With our dedicated and qualified personnel, YPS presence stands out in the industry with a proven track record. Our experience ranges from small- to large-sized IT projects in the public and private sectors, in Malaysia as well as in the region.

The company intends to further develop and certify its skills sets in core technologies, and to strengthen its capabilities. We will continue to engage in strategic alliances with world-class technology players. The company will also be investing in systems infrastructure so as to provide the best level of support and services to customers.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5