Job Description

and Responsibilities

• Provide technical services and support for the following areas:

o Virtualization
o Backup and Storage
o Windows Server Environment
o Network and Connectivity

• Work with application consultants and developers to identify potential application performance bottleneck, identify possible solutions and implement fixes from infrastructure perspective
• Work with presales and project manager and participate in the design of information and operational support system for either existing or new implementation
• Understand customers\xe2\x80\x99 need and their system requirements, work with sales team to engineer projects, identify new products and solutions, and research solutions and provide proof of concept (POC) for existing/new clients
• Provide 2nd and 3rd level support
• To determine and liaise with product principal, vendors for problem escalation and resolution
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Create and maintain documentation as it relates to system configuration, operating procedures, and hardware guide
• Provide technical guidance and assistance to system engineers/junior system engineers in the company
• Be able to work independently with minimum supervision and work/coordinate with business applications owners, vendors, consultants, contractors and IT personnel from other departments or companies
• Stay updated with the latest technology trends, systems and practices in order to provide quality technical implementation to customers

Job Skills & Qualifications

• Bachelor\xe2\x80\x99s degree in electrical engineering, computer science or related field
• At least 8+ years of system engineer experience, with minimum 3+ years of infrastructure implementation experience
• Proven working experience in overseeing the design and implementation of end-to-end infrastructure systems
• Excellent written, oral, interpersonal communication, organizational and time-management skills
• Ability to conduct research into systems issues and products as required
• Good documentation skills
• Highly self-motivated and directed, with keen attention to detail
• Intuitive, ambitious and willing to take on any challenges
• Proven analytical and creative problem-solving abilities
• Strong customer service orientation
• Ability to work in a team-oriented, collaborative environment
• Possess good working attitude
• Must possess in-depth hands-on, implementation and troubleshooting skills and experience on VMware related products
• Must possess at least one of the VMware certifications as below:

o VMware Certified Professional
o VMware Certified Advanced Professional for Data Center Virtualization,
o The certification above should be at least on v6.x and above

• Must possess in-depth hands-on, implementation and troubleshooting skills and experience on Dell EMC related products
• Certification of Dell EMC products in following category is a plus:

o Converged Infrastructure
o Data Protection
o Storage

• Knowledge, experience in SAN zoning and storage (NAS, SAN) implementation and configuration
• Knowledge, experience, certification with HCI related products such as Nutanix, SimpliVity, HyperFlex will be an added advantage
• Knowledge, experience, certification with A+, Cisco CCNE, MCSE/MCSA, Commvault/Veeam/Networker/Netbackup will be an added advantage
• Possess own transport and willing to travel within Klang Valley regularly, and within Malaysia occasionally
• Applicants should be Malaysian citizens or Permanent Resident (PR)
• Must be able to work on ODD hours including weekend and public holidays

YongPeng Solutions Sdn. Bhd. (YPS) is an IT system solution and service provider company with strong capability in Imaging and Document management solutions, mobile application development and IT forensics.

YPS\xe2\x80\x99s focus is on being customer centric. The company\xe2\x80\x99s philosophy of customer responsiveness is realized in providing services anywhere, at anytime, via employment of cutting-edge technology and professional skills. With our dedicated and qualified personnel, YPS presence stands out in the industry with a proven track record. Our experience ranges from small- to large-sized IT projects in the public and private sectors, in Malaysia as well as in the region.

The company intends to further develop and certify its skills sets in core technologies, and to strengthen its capabilities. We will continue to engage in strategic alliances with world-class technology players. The company will also be investing in systems infrastructure so as to provide the best level of support and services to customers.
Bachelor\'s or Equivalent