Job Description

About NCR Voyix NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR Voyix transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 15,000 employees in 35 countries across the globe. About the Role In this exciting new position, you will be responsible for working closely with our client to resolve technical issues and provide configuration support. Responsibilities: Manage NCR Retail solution configuration. Provide assistance to client with technical issues and third level support. Assists with classification and prioritization of incidents. Maintain test environments. Conducting requirements analysis, technical investigation and troubleshooting. Verifying project issues and fixes. Work with internal and external teams to successfully deploy the solution. Provide regular progress updates and reports to the team and/ or client. Act as a technical liaison for the client. Qualifications and Experience required: 3+ years of experience in an IT-related field (preferably in any of the following: technical consultancy, system administration, user support or similar fields.) Experience in solving technical problems, and follow-through actions including documenting and sharing solutions. Experience working with Scripting Languages. Experience working with Databases (Oracle or Microsoft SQL). Knowledge of MS Products. Experience working with Change Management Processes (ITIL) and Incident Management Systems (Jira, TFS). Excellent, well-developed interpersonal, client-facing skills. Excellent communication skills, both verbal and written. Ability to work towards deadlines and under pressure. Comfortable working collaboratively with on-site and off-site teams. Enthusiastic and Hungry to learn. Willing to take on new challenges and resolve them methodically. Flexibility to work in different work times. Time management skills and proven capability to prioritize tasks Ability to think strategically and drive change Ability to conceptualize deployment of solutions and understand issues arising Preferred Qualifications: Experience working in an agile project environment. Experience working in retail and/or professional services. Retail POS products knowledge is beneficial.

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