Job Description

A Key Accounts Admin is a role that combines traditional Key Account Management with administrative support functions, focusing on building and maintaining relationships with high-value clients by managing their needs, coordinating internal teams, and ensuring administrative tasks related to these key accounts are completed efficiently to support strategic goals and client satisfaction. The role involves managing client communication, coordinating documentation, organizing meetings, managing CRM data, and reporting on account status while acting as a liaison between clients and internal departments.

Responsibilities:

Client Relationship Management:

Develop and maintain strong, long-term relationships with key clients, ensuring client satisfaction and retention.

Client Needs & Requirements:

Gather and document client needs, feedback, and requirements, serving as the primary point of contact.

Administrative Support:

Manage the administrative aspects of key accounts, including managing schedules, organizing files, processing paperwork, and maintaining client records in the company's CRM system.

Internal Coordination:

Act as a bridge between key clients and internal departments (sales, marketing, product development, logistics, etc.) to coordinate deliverables and address issues.

Reporting & Analysis:

Prepare and present regular reports on key account progress, performance, and client satisfaction to internal stakeholders and management.

Issue Resolution:

Proactively resolve client complaints and issues, ensuring a smooth and positive client experience.

Account Strategy Support:

Support the key account manager by providing data, coordinating meetings for strategic planning, and assisting in the development of account strategies.
Qualifications & Skills:

Education:

Bachelor's degree in Business Administration, Marketing, or a related field.

Experience:

Previous experience in a sales, customer service, or administrative role is often preferred.

Technical Skills:

Proficiency with is essential.

Communication:

Excellent verbal and written communication skills for client and internal interactions.

Organization:

Strong organizational skills to manage multiple tasks and prioritize effectively.

Interpersonal Skills:

The ability to build rapport and foster strong, trusting relationships.

Problem-Solving:

A knack for resolving issues and anticipating client needs.
Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

Maternity leave Parental leave Professional development
Application Question(s):

What's your expected monthly basic salary? What is your current notice period? What is your current salary? Would you require visa sponsorship or a work permit to work in Malaysia?
Work Location: In person