Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.Position StatementA Kids/Teens Club Manager is responsible for the operation of Kids/Teens activities in a safe and fun environment following the resort's policies and procedures. A Kids/Teens Club Manager will also be responsible for the operations of the Kids/Teens Club facilities associated with the programs in relation to activities and entertainment.What will I be doing? Position SummaryAs the Kids/Teens Club Manager, you will be responsible for performing the following tasks to the highest standards:

• Responsible for on-the-job training of the Kids/Teens Club team and ensuring that the Hilton University courses.
• Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements.
• Make sure all Kids Club/Teens Club charges are correct and followed-up on promptly.
• Ensure that all correspondence has been filed accordingly, with correct and updated information.
• Provide a caring and safe environment for children.
• Ensure that a clean play area is maintained with the necessary equipment.
• Assist in maintaining appropriate health and safety standards in the working environment and follow company policies and procedures.
• Supervise children while parents/guardians are using the hotel facilities.
• Work in close partnership, develop and maintain good relationships with parents/guardians.
• Schedule and coordinate children activities to maximise attendance.
• Maintain the crxc3xa8che's diary and schedule staff accordingly.
• Maintain high level guest service standards.
• Ensure all information input is correct.
• Keep close attention to team members requirements, including attention to every team members workload and duties, to fulfil operation needs.
• Comply with all company policies relating to reservations.
• Comply with all systems and procedures as laid down by the hotel.
• Strictly follow brand standards.
• Ensure that all team members have a complete understanding of and adhere to the hotels team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?A Kids/Teens Club Manager serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Degree / Diploma in Hospitality, Child Care or related field
• Must maintain a neat, clean and well-groomed appearance
• Intermediate English language skills
• Basic computer knowledge
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in Kids Club
• Previous experience in a luxury remote location

Direct Reportsxc2xb7 Kids Club SupervisorWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton