Job Description

At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.

It\xe2\x80\x99s about finding new ways to not only better people\'s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

This position will collaborate with key stakeholders from the Australia and New Zealand Operations team to initiate and deliver Knowledge Management projects, initiatives and changes/ enhancements. This includes :

• Handling reporting work for respective teams under AU & NZ Ops.
• Documenting, reviewing publishing and maintaining existing and new processes
• Drive process improvement / simplification
• Partnership with leaders/ SMW for upskilling
• Collaborate with stakeholders or OpEx for automation initiative kick off
• As an SME for process standardization and question reference point for any changes/ enhancement confirmation.

• Assist respective teams in reporting, data analysis, case management.
• Document all relevant operation processes eg: SOP, bulletins.
• Collaborate with stakeholders and Subject Matter Experts across a wide range of departments on any possible process improvement.
• Leverage process re-engineering methodologies to drive process improvement.
• Establish and ensure the standard operating templates are consistently used for process documentation
• Share knowledge across Knowledge Management technologies such as but not limited to Confluence and Sharepoint
• Design change management plans, programmes and communciations to ensure effective roll out of changed processes.
• Lead the process engineering in collaboration with Quality Assurance team to ensure the highest level of service quality are met.
• Support implementation of any other initiative that is assigned by the Knowledge Management team.
• Partnership with SME in respective teams for upskilling support, including OJT checks.
• Able to provide support in above mentioned roles and responsibility and uplift team leaders\xe2\x80\x99 role on staff development and conversation.
• Successful execution of assigned Knowledge Management projects as per the stipulated timeline
• Completeness of the process documentation eg: SOP, Bulletins.
• Internal (80%) \xe2\x80\x93 bi-weekly/ monthly meetings with respective team leaders, monthly meeting with team, 1 on 1 conversation with own\xe2\x80\x99s team manager and progressive or ad hoc updates on OSS\xe2\x80\x99 strategy deliverables with HoD.
• External (20%) \xe2\x80\x93 Progressive or ad hoc catch-up session with business partners on any reporting related item.
• Reporting of KM Project status to Manager.
• Collaboration with the Australia and New Zealand Operations team on process documentation and improvement.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA