Job Description

Location: Petaling Jaya #LI Hybrid

About this role:
In this role as part of Learning & Talent team, you would manage and administer U4G programs, both in the GxP & non GxP areas and partner with businesses to design effective learning solutions. You will work with stakeholders to identify learning needs, design strategies and stay up-to-date with trends to continuously improve program offerings and drive training compliance. You will work on providing learner support via SNOW tickets and ensure they are closed within the defined SLA.

Your responsibilities include but not limited to:

• Learning and Talent Central Administrator in Novartis Learning and Talent related systems

• Perform and deliver high quality GxP and Non GxP training activities in Novartis Learning Management System (UP4Growth)

• Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and service level agreement (SLA)

• Deliver high-quality service using applications like SNOW, Internal Training Tools, SharePoint etc.

• Stay apprised with the information on the major on-going incidents, escalations, issues and develop an understanding of recurring incidents and problem tickets

• Ensure timely completions of mandatory trainings and adherence to compliance policy

• Support in knowledge and capability building within the team

• Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents

Minimum requirements

What you\'ll bring to the role:

• Graduate/Postgraduate in Pharmacy/Life Sciences/Engineering/Arts/MBA/HR or equivalent from reputed institute

• 0 to 3 year of desirable experience in Learning Management Systems and operating in a matrix organization.

• Fluent English and Japanese(Mandarin is an advantage)

• Experience in cooperating with Japanese stakeholders

Functional Area

Human Resources

Division

People & Organization

Business Unit

P&O People Services and Technology

Employment Type

Regular

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

Novartis