Handle IT support via phone, email, chat, or ticket system.
Log and manage issues using IT tools (e.g. ServiceNow, BMC Remedy).
Troubleshoot basic issues like:
Password and account access
Email and system login
Wi-Fi, VPN, and network connection
Microsoft Office and common applications
Escalate unresolved issues to higher support teams.
Keep users updated and close tickets on time.
Requirements
Diploma/Degree in IT or related field.
0-2 years of IT support experience.
Basic troubleshooting knowledge.
Good in
English, Mandarin, and Cantonese
.
Strong communication and problem-solving skills.
Customer-focused and a good team player.
Preferred Certifications
ITIL Foundation
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
Job Type: Contract
Contract length: 12 months