Job Description

The Position

- Support the with WFIT and Digital Solutions implementations and troubleshooting

- Provide expertise to new hires to raise the knowledge on WFIT and Digital Solutions

- Create a collaborative community to get the good practices for WFIT and Digital Solutions Implementations

- Keep a fluent communication with the project lead and teams about progress

- Learn product knowledge from self-study, Roche intranet and on the job training.

- Able to develop a program to cater customer needs

- Documents all changes, modifications, scripts/programs created on Lab IT software.

- Well documented all customers' touchpoints in the CRM system correctly in a timely manner.

- Support predictive maintenance via record cases into CRM for root cause analysis.

- Deliver service, preventive maintenance, software upgrade commitments according to the planned schedule.

- Develops, prepares and maintains training and literature materials.

- Manage accounts, prioritize jobs and assign to teammates accordingly

- Able to analyze data generated from WFIT solutions and provide insights/action recommendation from the data analysis.

- Follows all documented procedures and processes, to ensure the product application/solution functions to specifications. Ensures internal and external stakeholders satisfaction during the installation and integration processes and post-go-live period.

- Manages expectations, identifies risks, and formulates plans to minimize impacts to the project. Ensures project progress on schedule while meeting all other specified project performance parameters.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.