Job Description

Position Overview
In this pivotal role, you will spearhead a continuous cycle of engagement with our Asia businesses and internal functions, fostering collaborative efforts to identify, map, and prioritize risks and opportunities for improvement to system and process. Your primary objective will be to lead defining and validating the business problems for handover to Systems, PMO and Business Architecture teams so that design of tools and resolution of updated processes resolve the business problem and contribute to improved quality and efficiency.
Responsibilities

• Collaborative Problem and Opportunity Identification:
  • Engage proactively with offices and functions in the Asia region and globally to identify business problems and opportunities from BAU operations, ARMC recommendations, audits, ERM, risk incidents, and other pertinent sources.
  • Collaborate across teams to assess and prioritize issues for resolution.
• Process Enhancement and Business Architecture:
  • Collaborate with business architecture teams to evaluate, re-engineer, and improve processes in conjunction with in-scope functions and businesses.
  • Identify process requirements and enhancements to streamline operations and achieve strategic objectives.
• Initiative Prioritization and Shaping:
  • Partner with the Solutions Team and IT team to convert identified opportunities into well-defined initiatives, small business changes, pilots, proof-of-concepts (POCs), or projects.
  • Contribute insights to shape initiatives that align with organizational goals.
• Relationship Building and Communication:
  • Maintain consistent communication and build robust relationships with businesses and functions across Asia and globally.
  • Understand their needs, challenges, and goals to drive effective collaboration and problem-solving.
• Process Design and Resolution Leadership:
  • Lead the design and resolution of updated processes, incorporating best practices and innovative solutions to address identified issues and enhance efficiency.
• Business Problem Definition:
  • Articulate and define complex business problems, capturing all relevant aspects and implications. Provide comprehensive documentation for handover to Solutions Delivery, PMO, and Business Architecture teams.
• Serve as Lead Liaison:
  • Between Asia Admin, Functional Teams and IT to identify and validate business problems and elaborate business requirements as needed for infrastructure and system enhancement and implementations
  • Performs other duties as assigned

Requirements
Education and Experience Required:

• Bachelor\'s degree in Business, Management, Finance, or a related field. Master\'s degree or relevant certifications (e.g., Six Sigma, Business Analysis) preferred.
• Minimum 8 years relevant experience with the recent 5+ years in project related experience such as business analysis, project management, etc
• Proven experience in relationship management, business analysis, process improvement, and project management within a corporate environment.
• Proficiency in business process modeling, analysis tools, and methodologies.

Preferred:

• Insurance or reinsurance industry knowledge
• Understanding of the Asia business and administration landscape and the ability to collaborate with diverse teams across regions.

Skills Required:

• Strong analytical skills with a knack for identifying root causes, assessing opportunities, and driving effective solutions.
• Excellent oral and written communication and interpersonal skills, adept at bridging communication gaps between technical and non-technical teams.
• Advance data analysis skills
• Ability to translate business needs and problems into viable/accepted solutions
• Ability to influence and work effectively with senior stakeholders and cross-functional teams.
• Self-motivated with a high level of accountability and attention to detail.
• Ability to be flexible when needed, lead initiatives, and demonstrate ownership and accountability
• Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions
• Advance investigative, analytical, and problem-solving skills
• Ability to set individual and team goals and handle multiple tasks, clients, and projects simultaneously; Ability to appropriately balance priorities, deadlines, and deliverables
• Ability to work well within a team environment and lead in department/team projects
• Ability to balance detail with departmental goals/objectives
• Ability to foster customer service as needed
• Ability to travel within region as required

Technical Requirements Required:

• Agile tools such as Azure Dev Ops or equivalent
• Understanding of Value Stream Map and Business Process Modeling
• Microsoft Teams or other collaboration tools
• Proficiency in MS Office and intermediate level SQL or similar querying languages for querying databases

Company Overview
Reinsurance Group of America, Incorporated (NYSE: RGA), a Fortune 500 company, is a global industry leader specializing in life and health reinsurance and financial solutions that help clients effectively manage risk and optimize capital. Founded in 1973, RGA celebrates its 50th anniversary in 2023. With headquarters in St. Louis, Missouri, and operations around the world, RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, health reinsurance, facultative underwriting, product development, and financial solutions. RGA has been named to Fortune magazine\xe2\x80\x99s 2023 list of the World\xe2\x80\x99s Most Admired Companies, an acknowledgement that reflects our legacy of innovation, dedicated client focus, community responsibility, commitment to diversity, and long-term value creation. RGA has approximately $3.3 trillion of life reinsurance in force and assets of $82.7 billion as of September 30, 2022. To learn more about RGA and its businesses, visit www.rgare.com.
RGA\xe2\x80\x99s Commitment to Diversity, Equity, and Inclusion RGA aims to evolve RGA workplaces and the communities in which RGA has a presence, into more diverse, equitable and inclusive environments. We will create a culture where individuals are valued, feel a sense of belonging, and are respected for their differences \xe2\x80\x93 a workplace where all employees are encouraged and supported to reach their full potential. Our individual, social, economic, and cultural identities shape and influence our experiences and perspectives. Therefore, to do our best work RGA will ensure diversity in our workforce across the various dimensions of social, interpersonal, and cultural identity \xe2\x80\x93 and by practicing inclusivity in how we work with one another. Inclusion in our workplace is a step towards our purpose of making financial protection accessible to all.
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Job Reference: AS02773