Job Description

The purpose of the role is to lead as the subject matter expert on the designing, development and delivery of innovative branded training methodology, facilitating new hire development sessions as well as continuous development through creative learning for tenured team members. Responsible for the development of curriculums and establishes accessible service offerings via established standards and content to enhance the quality of service to Aspire Lifestyles clients and customers. Be a custodian of our brand and our values, creating a culture where team members are motivated to learn, spotlighting and celebrating learning successes. The Role Complete needs analysis for request for learning intervention and establishes supporting plan. Working knowledge of Audits and Compliance needs for development intervention standards (PCI DSS, ISO, Aspire Lifestyles Center Standards etc.) You will be providing group and individual counselling therapy and managing a recovery program for clients identified with substance and alcohol dependencies. Plan a sustainable solution for content and structure to support intervention. Ensure all Learning & Development service offerings content are maintained by collaborating with Service Delivery, Quality & Compliance, Partnership and Digital team, meeting internal and external client requirements at all. Maintains and ensure LMS (eLearning) for team members, compulsory e-learning\'s are fulfilled in time and users\' profiles maintained. Maintains accurate development records within LMS (eLearning) system. Ensures own development takes place including participation in the Group Trainer Calibration process in order to operate at full potential for the organization, enabling own career progression. Develops activities including (but not limited to): providing knowledge check methods and feedback communications; internal media; coaching, mentoring, calibrations, and skills/knowledge/behaviour. Measuring of learning outcomes and supports Aspire Lifestyles Service Delivery team in all other ways (i.e., Quality and Compliance, Managers shifts, etc.). Required Passion for the development of people and business improvement Computer skills including strong ability to navigate Internet and strong knowledge of Microsoft Office programs (Excel, Word, Outlook). LMS (eLearning) and content authoring tool Geographical awareness and cultural sensitivity Previous Learning and Development experience within an operations or technical environment. Project Management experience an advantage. Concierge, Hospitality, Luxury or other similar sector operational background (e.g. logistics, security, shared service), banking/hotel/travel industry is an advantage. Tertiary educational qualifications relevant to service industry or adult learning and development Management Candidate should come with 5+ years of learning and development experience.

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