Job Description

Job description

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President.

Why join us?

HSBC is one of the world\xe2\x80\x99s largest banking and financial services organisations. We serve approximately 39 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 62 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

Markets & Securities Services (MSS) Operations comprises approximately 9000 employees globally and is a part of the Global Banking & Markets business. This role falls under MSS Operations - Chief Operating Office - Capability Development (CDT), which is responsible for building business/functional capabilities of MSS Operations through its robust training & development offerings. The team demonstrates strong resilience & agility by catering to various training requests via both classroom & virtual modes.

The Opportunity:

• The core responsibility of this role will be to assess and cater to the training needs of employees across two product areas Asset Services & Custody within MSS Operations globally. Purpose of this role is to set up the framework, curriculum and learning paths to develop subject matter expertise amongst employees in their specific product areas. Business training includes but not limited to capital markets products, risk, regulations, high level functional/systems knowledge and front to back connect of MSS Operations.
• The incumbent will work closely with the business leaders/heads and trainers within the Capability Development team to deliver strategic and tactical interventions/learning projects globally. Role holder will report to Lead Learning Practitioner - Business Training, to create solutions encompassing instructor led, virtual, self-paced learning, micro learning, internal and external certifications and social learning.
• There are 1500+ staff in Asset Services & Custody product areas globally. It is critical that we have the ability to develop the required business capabilities across all grade levels and businesses and create opportunities for personal and business growth for all our staff. This role will have the responsibility to deliver this, along with helping to ensure any mandatory business training is completed across the site.
• This is a Hybrid role and requires working from the office thrice a week and will be subject to changes later.

What you\xe2\x80\x99ll do:

Business Training Responsibilities:

• To act as the primary business training practitioner for the assigned product areas and have overall responsibility for development initiatives. Stakeholders include Functional Heads/Vice Presidents who roll up to the Executive Committee (ExCo)
• Analysing business requirement, evaluating training need, target audience, building / sourcing solutions, planning and executing appropriate learning interventions. Speed to delivery and effectiveness of solutions in solving problem statements will be key performance indicator.
• Design, Develop and implement business specific learning curriculum as agreed and signed off by senior business stakeholders or ExCo and broadly categorised into 1) New Hire Business Foundation/Induction 2) Monthly Training Calendar \xe2\x80\x93 Based on the training needs of stakeholders organise and manage delivery of monthly business training workshops 3) Other customised training needs as signed off by the ExCo4) Other strategic learning projects/interventions viz. Business Speaker Series, Product Academies, External Certifications
• To communicate effectively and regularly on progress updates in the business forums and via monthly MIS
• Effectively utilise Management meetings, Newsletter updates, Connect sessions and other engagement forums to create visibility of CDT\xe2\x80\x99s business training offerings and promote self-paced learning (Global Learning Management System, Degreed and more)
• For customised training needs of stakeholders also look at vendor capabilities and engage with them to design and develop relevant curriculum
• Ensure practices and procedures are adhered to and training materials remain compliant with HSBC and regulatory standards.
• Regularly updating, modifying, refreshing training content (Including digital) and methodologies based on participant and stakeholder feedback.
• Uphold operational standards including those for governance, financial control, third party and operational risk, design and inclusion

CAPABILITIES

Customer/Stakeholder Management

• Effectively manages relationships, acts as a central point of contact for all business training needs and maintains open communication channels with all related functions e.g. HR, CDT counterparts, Operations/Heads
• Represents the team in stakeholder meetings and proactively offers updates and training solutions
• Timely communication and execution of stakeholder requests

Leadership & Teamwork

• Ability to think and act broadly and strategically keeping global business needs and footprint in mind.
• Demonstrate team player attributes- collaborate & help colleagues within team and outside team wherever required, provide timely feedback on new and better ways of doing things, sharing ideas and best practices with the team
• Maintain positive working relationships, share ideas and build rapport with colleagues
• Communicate clearly and concisely, share views, feedback and opinions with others sensitively
• Uses different styles of communication relevant to the audience - communicates messages in a clear, and consistent manner.
• Effective presentation, interpersonal, negotiation, communication and analytical skills

Functional Knowledge & Training Skills

• Good knowledge and understanding of Asset Services & Custody business across geographies and customer segments. Must have experience in working in a similar role either in the Financial Services Industry
• Facilitate/Support/Conduct training sessions when required on defined products/functions/services /systems/ and any other training that falls within the remit of Business Training
• Role holder should have expertise in the area of problem diagnosis, performance consulting, needs based curriculum design, program planning, third party supplier sourcing and vendor management, program delivery and evaluation
• Should have sound understanding and knowledge of adult learning principles, instruction design for multi-cultural business environment and program facilitation and management skills
• Ability to engage participants in virtual learning environment.
• Ability to clearly articulate compelling messages both verbally and through presentations and writing
• Experience of having developed and leveraged new age training /learning channels such as micro learning, gaming, social media, eLearning etc.

Others

• Maintains HSBC internal control standards, including timely implementation of internal controls
• Comply with risk policies and standards and ensure initiatives are in accordance with group standards and policy
• Monitor the effectiveness of training initiatives, ensuring suitable return on expectation within the business and continually improving policy and processes
• Proven track record in the fields of Learning & Development with deep expertise in delivery of training programmes

Requirements

What you will need to succeed in the role:

\xc2\xb7 Strong product and industry knowledge with 8-12 years of relevant experience preferably in Investment banking

\xc2\xb7 Strong stakeholder management experience

\xc2\xb7 Proven track record in defining, driving and delivering people focused business training/strategy

\xc2\xb7 Experience in building effective business capabilities globally

\xc2\xb7 Knowledge of local and global training vendors is preferable but not mandatory

\xc2\xb7 Experience in working in a complex matrix driven organisation and demonstrable ability to navigate and influence a diverse set of senior stakeholders

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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