Job Description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people\xe2\x80\x99s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionPosition summaryThe Learning Systems & Solutions Analyst works closely with internal Global Learning Services, People Support Solutions, Learning IT staff, business leaders and Learning system vendors to effectively meet the Learning technology needs of the organization. Partners with global and local counterparts to represent business needs within the larger global People Support Solutions organization on behalf of Global Learning Services and the wider Learning community.Responsibilities include support and maintenance of the Cornerstone On Demand system, in addition to other interfaced systems used within the People Support Solutions organization and Learning community. The position serves as a technical/functional point-of-contact for Global Learning Services teams and related business groups. Works with other Technology Analysts, Learning Service Advisors, the Learning Technology Area of Practice and Global Learning Services teams on the development of new enhanced functionality requests, which includes reviewing enhancements and functionality provided by Cornerstone and other HR Technology / HRIS systems. May require development of training materials/content including coordination and execution.Works with other Technology Analysts, Learning Service Advisors, the Learning Technology Area of Practice and Global Learning Services teams on the development of new enhanced functionality requests, which includes reviewing enhancements and functionality provided by Cornerstone and other HR Technology / HRIS systems. May require development of training materials/content including coordination and execution. This position reports to Global Learning Customer Lead.ResponsibilitiesProvide troubleshooting support and resolution for Business Learning Representatives and Global Learning Services as appropriate for system related issues (i.e. Cornerstone, ServiceNow)Partner with local and global teams on the implementation of new systems and initiatives across Learning CommunitySupport the development of training content and delivery as needed.Collaborate with peers within the region and globally to ensure the Global Learning Services network provides consistent and effective services to our customersWho you areYou bring the following skills and competencies:Experience in a shared service center, preferably in an HR services environment.Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)Collaborate and partner with business, Learning Center of Excellence, Learning IT, local and global stakeholders to support strategy, design and processes that deliver global objectives. Includes analysis, process harmonization, improvements, system innovations, enhancements, functionality.We are seeking an individual with:Bachelor\xe2\x80\x99s degree in Business, Information Technology, Human Resources or a related field or equivalent2+ years\xe2\x80\x99 experience as Learning Analyst, HRIS Analyst, HR Business Analyst, or similar rolePrior Learning Management system support experience or equivalentExperience in gathering and documenting end-user requirementsExperience in developing and executing end-user trainingExperience in creating \xe2\x80\x98use case\xe2\x80\x99 test cases and organizing and executing system testingFluent in English required, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Chinese)Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.Roche is an Equal Opportunity Employer.

Roche