Job Description

Lifeguard

Customer Service

Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. Ensures all associates provide a courteous and professional service at all times. Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Maintains positive guest and colleague interactions with good working relationships.

Operational

To assist in the smooth and efficient operation of the pool area as per the standards laid down. To maintain vigilance and observe pool activities responding to situations as they occur. Must be completely conversant with first aid & life saving techniques. To contribute to the spa sales To provide a courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance. To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies. To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the Place of Work as assigned. To ensure that the Place of Work and surrounding area is kept clean and organized at all times. Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Realize that his/her primary role is to be of service to the guest and that their needs & safety come first. Must impart correct information & advise the guest on the various services/activities in the resort. Must keep all areas clean at all time. Must be attentive and alert for any signs from the guest.
Job Types: Full-time, Permanent

Pay: From RM1,800.00 per month

Benefits:

Maternity leave Meal provided Opportunities for promotion Professional development
Work Location: In person