Job Description

Diamond Key International Group is hiring! The #DKI team is looking for a Customer Care Centre (CCC) Linux System Support Analyst to join our team in #Kuala Lumpur, #Malaysia. System Support Analyst - Join the Future of CCC! Position: CCC Operation System Support Analyst Base Location: Petaling Jaya, Malaysia Why CCC At CCC, we\'re not just a company; we\'re a community. We believe in nurturing talent and empowering individuals to shape the future of technology-driven customer support. As a System Support Analyst, you have the opportunity to be part of a dynamic team that\'s redefining customer service. Join us on this exciting journey to create a better CCC. Top 5 Skills We Value: Unix/Linux Expertise : Proficiency in Unix and Linux is essential for maintaining our cutting-edge Terminal Automation System (TAS). Customer-Centric : Your dedication to delivering exceptional customer experiences is the foundation of our success. Technical Troubleshooting : Your ability to swiftly diagnose and resolve technical issues keeps our operations running smoothly. Scripting Knowledge : Familiarity with scripting languages empowers you to automate processes and enhance efficiency. Data Insights : Harness the power of data to identify opportunities and provide valuable recommendations. Responsibilities: Provide customer support for our Terminal Automation System. Participate in a 24x7 rotating shift support system, ensuring mission-critical operations. Be the first point of contact for customers, offering outstanding service. Troubleshoot and resolve technical issues, updating our system for future reference. Manage customer service records and escalate unresolved issues as needed. Analyze customer site data, identifying areas for improvement and value-added services. Contribute to CCC\'s growth and revenue through insights and training sessions. Support ad-hoc project requirements. Perform other duties as agreed with the CCC Leadership Team. Role Competencies: Qualifications: A recognized Certificates, Diploma or Degree in IT, Engineering with at least 1 year experience Fresh graduates are encouraged to apply Proficiency in English and Malay Knowledge of Unix / Linux, HTML5, Oracle Database, C ++, JavaScript\'s knowledge will be added advantage Must be able to work on shifts & Public Holidays Customer-oriented with good interpersonal and communication skills Passionate and enthusiastic about customer service Experience / Personal Requisites: Call centre experienced Experience in remote technical support Knowledge in Unix or Linux Strong communication skills We value your skills and expertise at CCC, and we\'re excited to have you on board as we evolve into a future-focused customer support organization. Join us, and together, we\'ll shape CCC\'s future. If this sounds like the place where you can make a meaningful impact, we encourage you to apply. Learn more about us here: ????https://lnkd.in/g2eAshr ????https://lnkd.in/gH4CStU ????https://lnkd.in/gtF3fSt ????https://lnkd.in/ghCh39x ????https://lnkd.in/g3SXnJB ????https://lnkd.in/g7ySRHt ????https://lnkd.in/gfF5pZR Ideally suited to those who are customer service inclined. Our office is located in Mutiara Damansara, Petaling Jaya, Selangor, MALAYSIA. Kindly note only candidates with #Malaysian citizenship would be considered.

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