Live Chat Agent (immediate Hiring)
Ara Damansara, Malaysia
Job Description
Job Highlights:
- International BPO company
- Accessible by LRT (LRT Ara Damansara) \xe2\x80\x93 FREE shuttle service
- Handle all social media interactions including:
- Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
- Social media monitoring around brand sentiment and reputation
- Moderate the content and engage the members on our community forum.
- Pick up trending issues and report them expeditiously to the team leader.
- Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
- Help with ad-hoc projects and tasks (social media & customer care related) Edit, proofread, and distribute content in a multi-channel environment
- Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
- Capable of handling 2 to 3 concurrent chat when doing support.
- Ability to work independently and with initiative.
- Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma)
- At least 2-3 years of experience in customer service in the telecommunications industry preferred.
- Opportunities for promotion
- Professional development
- Rotational shift
- Attendance bonus
- Performance bonus
- Are you able to join immediately?
- STM/STPM (Preferred)
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Job Detail
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Job IdJD952324
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAra Damansara, Malaysia
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EducationNot mentioned