Live Chat Agent (immediate Hiring)

Ara Damansara, Malaysia
Talreso Consultancy and Advisory Sdn Bhd
10 Current Jobs Openings
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Job Description

Job Highlights:

  • International BPO company
  • Accessible by LRT (LRT Ara Damansara) \xe2\x80\x93 FREE shuttle service
:
  • Handle all social media interactions including:
  • Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
  • Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
  • Social media monitoring around brand sentiment and reputation
  • Moderate the content and engage the members on our community forum.
  • Pick up trending issues and report them expeditiously to the team leader.
  • Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
  • Help with ad-hoc projects and tasks (social media & customer care related) Edit, proofread, and distribute content in a multi-channel environment
Requirements:
  • Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
  • Capable of handling 2 to 3 concurrent chat when doing support.
  • Ability to work independently and with initiative.
  • Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma)
  • At least 2-3 years of experience in customer service in the telecommunications industry preferred.
*Able to speak in Mandarin will be an added advantage! Job Type: Full-time Salary: RM3,000.00 - RM3,400.00 per month Benefits:
  • Opportunities for promotion
  • Professional development
Schedule:
  • Rotational shift
Supplemental pay types:
  • Attendance bonus
  • Performance bonus
Application Question(s):
  • Are you able to join immediately?
Education:
  • STM/STPM (Preferred)

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Job Detail

  • Job Id
    JD952324
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ara Damansara, Malaysia
  • Education
    Not mentioned
 
 
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