Job Description

• Assisting the Operations Team with running the day to day operations - making sure things run smoothly on the day, every day, just like Swiss clockwork
• Troubleshooting and solving problems big and small, as they arise, in the most efficient way, taking into account cost and making sure guests are happy and receiving a great service
• Connecting with guests before, during and after their stay, providing great customer service in person, over the phone and e-mail
• Take full responsibility to keep providing an amazing guest experience, with excellent attention to detail and a personal touch
• Quality controlling the guest experience and promptly addressing any issues raised during or after their stay, without the need for direction
• Scheduling laundry, cleaning services, linen and check-ins for our various homes, for each day
• Liaising with our cleaners, greeters and handymen to make sure they are available to cover the tasks assigned and making sure their other commitments are accounted for
• Having the opportunity, to contribute ideas on how to improve our processes and the tools we use, to keep getting better at everything we do

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-guestready-job-live-operations-associate-1]
; Requirements: -

• Confident and personable, enjoys dealing with people
• Excellent level of verbal and written English, over messages and on the phone
• Multi-tasker, able to work under high pressure, staying calm and composed, always focused and delivering great customer service, no matter how busy it gets
• Able to prioritise many tasks at the same time and to manage time efficiently, without the need for direction. Able to make sure the day-to-day operations will run in the same manner
• Fast problem solver, being able to find solutions instantly for any given problem
• Team player, able to work in an environment with high inter-dependencies between teams and cross-cultural colleagues
• Detail-oriented individual with a strong focus on quality \xe2\x80\x93 Please mention the word squirrel in your cover letter!
• We are a 24/7 business so no qualms about working on a 7-day roster and shift work, including weekdays, weekends, mornings and late evenings
• Interest in start-ups, the sharing economy, logistics and / or customer service is a big plus
• Previous experience (1-2 years minimum) working independently in a fast-paced environment and dealing with high-pressure situations, without constant supervision.
• Malaysian citizen or PR