Livechat Customer Service Specialist

Kuala Lumpur, Malaysia

Job Description


  • Must able to speak Mandarin and type simple English due to the client database
  • Tamil speaker is an advantage.
  • Able to start work immediately will be preferred.
  • Fresh graduates or 0 knowledge are welcome to apply.
  • Flexibility to work in shifts, including evenings and weekends.
Responsibilities\xe8\x81\x8c\xe8\xb4\xa3\xef\xbc\x9a
  • \xe5\x8f\x8a\xe6\x97\xb6\xe9\x80\x9a\xe8\xbf\x87 Live Chat \xe5\x9b\x9e\xe5\xa4\x8d\xe5\xae\xa2\xe6\x88\xb7\xe8\xaf\xa2\xe9\x97\xae
  • \xe4\xbb\xa5\xe4\xb8\x93\xe4\xb8\x9a\xe4\xb8\x94\xe5\xaf\x8c\xe6\x9c\x89\xe5\x90\x8c\xe7\x90\x86\xe5\xbf\x83\xe7\x9a\x84\xe6\x96\xb9\xe5\xbc\x8f\xe5\xa4\x84\xe7\x90\x86\xe5\x92\x8c\xe8\xa7\xa3\xe5\x86\xb3\xe5\xae\xa2\xe6\x88\xb7\xe6\x8a\x95\xe8\xaf\x89
  • \xe6\x8f\x90\xe4\xbe\x9b\xe8\x89\xaf\xe5\xa5\xbd\xe7\x9a\x84\xe5\xae\xa2\xe6\x9c\x8d\xe6\x9c\x8d\xe5\x8a\xa1
  • \xe4\xb8\x8e\xe5\x9b\xa2\xe9\x98\x9f\xe7\x9b\xb8\xe4\xba\x92\xe6\xb2\x9f\xe9\x80\x9a\xe5\x90\x88\xe4\xbd\x9c
Responsibilities:
  • Respond promptly to customer inquiries via live chat
  • Handle and resolve customer complaints in a professional and empathetic manner
  • Maintain a high level of customer satisfaction through excellent service
  • Collaborate with other teams to ensure seamless customer experiences
Benefits\xe7\xa6\x8f\xe5\x88\xa9\xef\xbc\x9a
  • EPF
  • SOCSO
  • \xe5\x8a\xa0\xe8\x96\xaa
  • \xe5\xb9\xb4\xe5\x81\x87
  • \xe6\x8f\x90\xe4\xbe\x9b\xe5\x9f\xb9\xe8\xae\xad
  • \xe5\xad\xa3\xe5\xba\xa6\xe5\x88\x86\xe7\xba\xa2
Benefits
  • EPF
  • SOCSO
  • Annual incremental
  • Annual leave
  • Medical benefit
  • Training will be provided
  • Career development
Additional Benefits
  • Training Provided
  • Allowance Provided

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Job Detail

  • Job Id
    JD1020551
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned