Livechat Customer Support
Job Description
: Provide quality customer support (24/7) through Live Chat and Digital channels for our customers. Monitor various company communication channels including call centre, social media, web enquiries, etc. and respond appropriately in a timely manner. Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor. Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. Perform administrative tasks involving driver\'s account (credit top-up, changes in driver information, etc. Support other department campaigns when the need arises. Requirements: Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry. Required language (s) : Bahasa Malaysia, English, (Fluent spoken Mandarin will be an added advantage). Applicants should be Malaysians citizens or hold relevant residence status. Excellent verbal/written communication skills in both English and Malay languages. Ability to communicate results to management and in a fast-paced environment. Able to start work immediately.
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Job Detail
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Job IdJD1028882
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned