Job Description

Description As Local Central Order Desk (COD) Coordinator, you are part of Supply Management team responsible for order management and support customers and sales teams. Key Responsibilities: 1.Customer Order Processing a. Process customer orders e Description As Local Central Order Desk (COD) Coordinator, you are part of Supply Management team responsible for order management and support customers and sales teams. Key Responsibilities: 1.Customer Order Processing a. Process customer orders entry into SAP accurately in terms of article, quantity, customer code, shipping condition, DOT, RDD (Customer Required Delivery Date) etc. and ensure order is created completely before cut-off time b. Ensure accurate price in order creation according to customer PO price c. Verify article in customer order against D-chain status if any such as phase-in, phase-out and align the stock replenishment status with Market Planner. d. Ensure the delivery notes of order entry by COD, order in COC and processing to warehouse before cut-off time e. Monitor 'Own Collection' and UHP Express Delivery activities 2.Back Order Management & Order House Keeping a. Monitor Back Order status and follow up with Market Planner to confirm order lines as per customer RDD. b. Perform weekly check of unconfirmed orders and take proactive action to get order confirmation. c. Publish weekly open order report to sales team and follow up for order update in system based on customer decision for back order or cancellation. 3.Customer Service a. Ensure on time communication to customer and maximize customer satisfaction b. Manage customer enquiries c. Avaya Call Handling on daily base 4.Customer Documentation Management a. Follow up closely with W&D (Warehouse & Distribution) service provider to ensure customer shipment, invoice and shipment documentation are sent to customer together with the goods. b. Follow up with W&D service provider on delivery status and collect Delivery note signed by customers as 'Proof of Delivery' (POD). c. Process customer invoice price and resolve shipment quantity discrepancies. Credit/ Debit memo on timely manner. 5.Return Management a. Monitor Customer Return Order and liaise with warehouse to ensure the Return Order is closed within the requirement timeline and Credit note is issued on time 6.Update Sale Report a. Update Sales team on daily basis after cut-off time on order delivery planning quantity vs actual delivery quantity b. Share with the Sales team on open order pending delivery to customer and perform housekeeping of the orders c. Update Sales team if there is order credit blocked Qualifications Experience: Minimum 2 years of customer service and order handling experience Competencies: SAP knowledge Microsoft Excel Overview of business operations Warehouse & local distribution knowledge Positive attitude & Willingness to learn What we offer . At Continental, we let your ideas shape the future to make a meaningful difference in the world, and to themselves. . Opportunity to gain global experience and build networks from international mobility across our vast organization. . Competitive salary, bonuses and pension contributions. Beyond that, you'll enjoy generous leave, medical care and a highly competitively staff benefits package. . We foster our people's talent so they can master their career journeys and realize their greatest potential. . Open, inspiring and rewarding corporate culture . Flexible working conditions that help you enjoy your work-life balance Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of 33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.