Job Description

votre r\xc3\xb4le

• Accountable for order management of all customer solution/ service orders from the receipt of valid service requests to the local hand over as per predefined milestones and meeting the targets set by the management with regards to:

• Customer Satisfaction
• TDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect)
• Overdue Orders
• Database(s) accuracy
• Quality of 1st time installation
• Management of Profit & Loss through on-time billing and delivery

• Perform order validation of assigned orders with the local customer
• Help define/ revise Target Delivery Date (TDD) based on the local customer\xe2\x80\x99s needs/ availability
• Accountable for timely receipt of local loops and associated equipment based on a service/ solution order received
• Resolve any ordering related issues with the PTT or Third-Party Vendor
• Establish local loop delivery dates in coordination with the overall required customer TDD
• Schedule, execute, and validate local loop testing with the local PTT. Responsible to ensure local loop tests are acceptable before final handover of services to customers
• Proactively coordinate, track and manage service & solution components until full delivery of completed service/ solution to the customer
• Perform proactive Order Management to ensure deliverables and cost leakages can be optimized
• Ensure sales/provisioning databases are accurately updated at all times
• Initiate action to escalate or expedite implementation issues, as required, to minimize delays in meeting customer committed delivery dates for service
• Assess circuit orders optimizing resources (channelized circuits, mux, etc\xe2\x80\xa6) and cost (reuse of creased circuits for ex.)
• Manage port allocation process based
• Lead testing of circuit deliveries with Installation Support and the PTT until circuit fully operational
• Be the Point of Contact for the local customer: Provide status and progress reports, manage all related customer relationship management questions with the local customer
• Assist with the various acceptance test, when applicable
• Incorporate and manage country specific requirements in the provisioning process
• Any other duties as required by manager

votre profil

• Must have fluent language proficiency in both spoken and written English
• Fluent language proficiency in both spoken and written in other languages i.e Korean, Japanese, Vietnamese and Bahasa Indonesia in an added advantage.
• Degree/Equivalent in telecommunications field preferred
• 2 \xe2\x80\x93 5 years experience in the specified local telecommunications area
• Cloud and Cybersecurity skill is added advantage
• CCNA/PMP preferred
• Customer Service and Telecommunications experience, highly desirable
• Excellent organizational and planning skills
• Detail oriented
• Time management skills
• Excellent communication and decision making skills
• Independent self starter
• \xe2\x80\x9cCan Do\xe2\x80\x9d Attitude
• Customer Focused
• Team Spirit

le plus de l\'offre

entit\xc3\xa9

Customer Services & Operations

contrat

CDI

Orange