Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We\'re looking for an Manager, APAC People Services to join our APAC People Services Tier 2 team, based in Malaysia. In this exciting new role, you will be focusing on creating a #magical experience for our employees based in APAC. Sounds exciting? Check out the below for more details of the role and what we\'re looking for.

Responsibilities

• Own and lead the entire employee lifecycle journey for People Services.
• Work together with the Leadership Team in the people strategy, design and implementation, operations planning and execution.
• Lead & develop the People Services function to meet current and future business needs through working in partnership with People Leaders to develop robust people systems, tools, processes and progressive People Team activities that add value.
• Partner with our cross functional People teams including our Centres of Expertise (COEs) and People Business Partners (BPs) to develop and deliver HR practices to the organisation.
• Oversee the day to day operations of Workday (HRIS) system for any People related matters.
• Implement continuous improvement processes to ensure that all People operational systems and processes are fit for purpose.
• Provide vision and leadership to the team by managing people, performance, development and resources effectively and in line with relevant policies and procedures.
• Manage the team and oversee appropriate scheduling models which guarantee coverage while maintaining customer satisfaction
• Support the development of the overall People Team to ensure the service continues to meet the needs of the group as a whole.
• Identify, own and manage risks arising from strategic and operational plans.
• Data management and accuracy is a priority.
• To perform any other tasks and assignments as directed by the management from time to time.
• Be our subject matter expert for all HR operations matters, both process and policy.
• Institute and review proper controls to mitigate risk and maintain data integrity
• Establish and adhere to service levels with various centres of excellence
• Analyse business processes and make recommendations for improving efficiency
• Partner with regional stakeholders to promote operational efficiency through adoption of self-service options
• Ensure an excellent customer experience as measured through quality monitoring, reviewing SLAs and making changes where needed

Requirements

• Exceptional communication skills, both written and verbal with a strong customer service orientation.
• Strong analytical and problem-solving abilities with a keen eye for detail.
• Excellent organisational skills and the ability to prioritise tasks and meet deadlines.
• Understanding of HR and experience with HR systems such as Workday, Jira Service Management and Confluence are desirable.
• Preferable experience with any ticketing or case management systems.
• Experience in handling and manage multiple, ongoing cases and maintain objectivity
• Experience in managing and developing a team.
• Willingness to work on occasional public holidays due to operational needs.

What we offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda