Job Description

Job description

Some careers grow faster than others.

If you\xe2\x80\x99re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking an experienced professional to join this team in the role of Manager, Balance Build.

Principal Responsibilities:

• Responsible in overall balance build activities which include Cash Instalment Plan, Balance Transfer, Line management, Card Upgrade/Conversion to drive instalment sales, balances and revenue.
• He/she is require to work closely with respective business stakeholders to rollout monthly activities/product initiatives in timely manner as per business direction to ensure sales targets are met.
• Driving new initiative through constant reviewing of customer targeting segmentation, pricing test, competitors benchmarking, credit test to grow profitable sales and balances.
• Constantly review and streamline on sales processes/customer journey to provide good customer experience.
• Deputises for Manager, in her/his absence, to attend related meetings, discussions and presentations.
• Able to show organizational leadership and work as a team to support the day-to-day execution of strategies.
• Develop, implement and review to ensure tight control in processes & system support is aligned with business direction.
• Ensuring full compliance to internal requirements as per FIM & BIM.
• Ensuring full compliance to external regulations & policies issued by Bank Negara Malaysia (BNM), Association of Banks Malaysia (ABM) and other relevant authorities.

Requirements

• Preferably a bachelor\'s degree in business, economics, finance and accounting, communication or marketing.
• At least 3 years of product/ project management experience in a Financial Institution or large corporate firm environment.
• Evidence of a strong collaborator with a demonstrated ability to influence broadly and challenge conventional thinking, superb ability in strategic thinking and the ability to frame business problems.
• Strong analytical skills with proven ability to translate data into meaningful information and actions, excellent communication skills & ability to work with other stakeholders in the bank.
• Experience in collaborating with cross-functional teams in a fast paced, dynamic environment, excellent project management skills required.
• Comprehensive knowledge of targeted direct marketing, brand management and strong understanding of the financial services industry competitors and target market.
• The ideal candidate will have experience in product and/ or marketing management from a leading financial services firm. Other attractive experiences include those in data analysis, branding/advertising, market research, forecasting and promotions.
• Evidence of strong business decision making & have good planning & organisation skills.
• Excellent communication skills - both verbal and written
• Excellent language proficiency in English and Bahasa Malaysia.
• Highly motivated, results-oriented and prepared to accept challenging goals.
• Able to work independently and is customer-oriented.
• Able to work under pressure.
• Only Malaysian citizens are encouraged to apply.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad

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