Job Description

The Role Responsibilities

Usage Manager Role\xe2\x80\x99s & Responsibilities:

• Lead & manage strategic initiative to drive credit card usage/spend, which include:
• Develop and execute marketing campaign for credit card usage
• Manage relationship and create relevant offers with key partners
• Take ownership of new digital initiatives across multiple stakeholders to bring customer\xe2\x80\x99s banking convenience, such as digital wallet enablement.
• Work closely with Retail Analytics team to identify business opportunities and create more effective marketing strategies for better results.
• Work closely with Partnership team to identify strategic partnership to support business growth.
• Work closely with Brand & Marketing team to ensure marketing communication is effective.

Develop and grow 0% Instalment Business, which include:

• Manage multiple acquiring vendors to grow the business.
• Develop and execute marketing campaign to grow 0% Instalment booking.
• Develop new business, such as onboarding new acquiring vendor.

Lead & manage credit cards related projects from competitor analysis to developing business requirements that brings seamless customer journey.

• Develop Business Requirement documents
• Prepare Regulatory documents and approval
• Manage project end-to-end, including testing prior to customer launch

Strategy

• Awareness of the market landscape & understanding of the portfolio through data analysis

Business

• Engage clients and drive spend through campaigns to achieve & exceed business/ financial targets

Processes

• Responsible for ideation & execution of usage campaigns to drive incremental spend. Review campaign results, innovate and improvise to be above competitors.

People & Talent

• Work with various stakeholders to ensure campaigns are well executed and campaign targets are met

Risk Management

• Adherence to GPS, ensuring controls and measures are updated and put in place to minimise gaps.

Governance

• Understanding of regulatory framework, requirements and expectations

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the country / business unit / function/CCPL team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Finance, CABM, Legal & Compliance, PMO, Technology Team, Fraud Team, Operations Team, External Partners, Card Associations (Visa/ Mastercard), Group Retail Banking Team, Partnership & Alliances Team, CPBB Segment Team

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in SCBMB ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Our Ideal Candidate

• Academic qualification i.e. Degree in any discipline (preferably Banking & Finance), or
• Minimum 3 years experience in Banking (preferably in Product Management/ Retail Banking)
• Enthusiastic, versatile and visionary

Role Specific Technical Competencies

• Banking Products and Services Development
• Customer/Market Focus
• Budget Management
• Marketing Channels
• Data Analytics
• Stakeholder Management

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Standard Chartered