Manager, Customer Success

Kuala Lumpur, Malaysia

Job Description


ABOUT USAs Southeast Asia\xe2\x80\x99s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.Our mission? To move things across Southeast Asia better than anyone else. We\xe2\x80\x99re focused on making next-day delivery a reality for all.#TeamTeleport is guided by our values: Move with urgency \xe2\x80\x94 because time is crucial; Aim to pioneer \xe2\x80\x94 constantly innovating to stay ahead; Do it with intent \xe2\x80\x94 delivering with purpose and precision; and Keep it real \xe2\x80\x94 maintaining authenticity and transparency in all we do.Learn more about Teleport here:SALARY RANGE : RM9,700 - RM12,000A DAY IN A LIFEAs a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:To analyze data and internal operations flow to provide accurate commercial-related reports for internal and external useManage and ensure high quality of content / presentations / messaging issued to customers, including but not limited to SLA reports, Monthly Business Reviews, and othersTo look at internal systems and processes for the development of automation to capture data for daily consumption and analysis, for eg. tracking and reporting for SLA, rejection records, re-planed MAWBsAnalyze load factor to increase utilization rateRoute planning for new sectors exporting from JHB and PEN and etcDevelop a dashboard for monitoring and optimization of performance, including but not limited to Rejection rate, Load factor, Parcel profile and others.Develop project plans, timelines, and budgetsEnsure that project outcomes meet quality standards and align with business objectivesConduct regular project status meetings and provide updates to stakeholdersConduct project post-mortems to identify lessons learned and areas for improvementSKILLS & REQUIREMENTSThese are minimum-requirement skills and a \xe2\x80\x98must-have\xe2\x80\x99 for the role: (If any, otherwise you can skip)Strong stakeholder managementCritical thinking to move with intent and urgencyProject management experience - preferable to have worked in an commercialMinimum 6+ years experience working in Commercial departmentIdeally experience in SEA regionPreferable to have worked in change managementCustomer focused mindsetExcellent data analytics, excel expertiseAt Teleport, we\xe2\x80\x99re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you\xe2\x80\x99re passionate about making a difference, we\xe2\x80\x99d love to hear from you!
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

AirAsia

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Job Detail

  • Job Id
    JD1075489
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    9700 - 12000 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned