Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Digital Messaging Specialist.

Principal responsibilities:

Impact on the Business/Function

• Undertake in-depth analysis to drive out \xe2\x80\x98best in class\xe2\x80\x99 digital messaging to ensure sales and excellence in service across digital channel experience.
• Identify the source of data/insight to underpin the design of digital messaging for both manufacture and deployment
• Support the definition and scoping of analysis activity for digital messaging initiatives working with in country teams: identify current state, undertake gap analysis, brief in to design new requirements
• Oversee the production of the Digital Messaging documentation in line with committed timescales and methodology, securing Approval from stakeholders as required
• Provide deep and/or broad subject matter expertise
• Challenge business requirements where these are not supported by robust data / priorities.

Customers / Stakeholders

• Build and maintain successful working relationships with both internal and external parties across Digital
• Build and maintain excellent relationships with key parties in each entity, tailoring messages to specific audiences

Leadership & Teamwork

• Support Digital Messaging activity across a portfolio of projects/initiatives
• Collaborative working with business partners (In country Digital teams, Digital Transformation, Marketing, Operations, etc.)
• Indirect leadership of resources and specialists across other functions and organizations (where work is outsourced).
• Builds professional relationships and networks with people in or outside the team as part of day-to-day work

Operational Effectiveness & Control:

• Oversee Quality Control in Analysis team output
• Digital COE governance structures
• Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate
• Facilitate sharing of best practice across Digital Supported Entities and with wider Digital community globally
• Adherence to HK, Asia and in country regulatory and compliance policies
• Ensure HSBC is not put at any operational or reputational Risk by sharing knowledge of, and adherence to, group, HOST system and Digital processes, Company\xe2\x80\x99s regulatory policy and necessary engagement with other group Functions where required to ensure change is created and delivered fit for purpose

Requirements

Requirements:

• Strong Analytical ability and experience - excellent attention to detail, and the ability to work with complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
• Solid understanding of digital technology in Digital Marketing, email marketing, content marketing.
• The ability to quickly understand customer and operational considerations, e.g. risk
• Awareness of User Centred Design methodology, sourcing of customer insight and importance of customer testing
• Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations
• Innovative \xe2\x80\x93 the ability to approach things differently or do different things to deliver goals
• Experience of process improvement and LEAN thinking methodologies
• Great communication skills.
• Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors.
• Excellent relationship management and influencing skills to satisfy a wide range of internal and external customers with conflicting priorities
• People skills with the ability to share own Subject Matter Expertise to coach and develop others

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

HSBC