Job Description

Primary Details Time Type: Full time
Worker Type: Employee
Provide leadership, direction and coordination of operational activities within the team, including driving change and optimize service delivery. Jobs responsible for or involved in all stages of insurance claims handling and settlement including claims processing/data entry, claims customer support, claims adjusting, claims investigations and case management.
The Opportunity

• Provide recommendations on business improvement plans/strategies
• Ensure compliance with QBE policies, procedures and relevant legislations
• Maintain product, system and process knowledge
• Attend relevant process and other relevant trainings
• Contribute to the refinement of processes and procedures to improve systems and procedures
• Establish and maintain a good working relationship with stakeholders
• Resolve escalated complaints in a timely fashion
• Work with stakeholders to maximize opportunities, and achieve operations and service targets

Your new role

• Identify opportunities to increase turn around time and increase customer retention
• Attend management meetings as directed by the management
• Delegate workloads if necessary
• Manage leave approval and administration
• Proactively manage team and area to deliver the operational targets
• Prepare and develop action plans to ensure consistent performance and focused development of all team members
• Manage approvals and administration of DTRs and leave requests
• Provide coaching, mentoring and necessary disciplinary action to all direct reports
• Organize and facilitate regular staff meetings

About you

• Bachelor's Degree or equivalent combination of education and work experience
• Proficiency in MS tools
• Customer service skills
• Excellent verbal and written communication skills (English)
• Leadership and people management skills

About QBE
What if you could have a positive impact - at work and in the world?
At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact.
QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.
Benefits
Excited to share our comprehensive benefits package at QBE! ?
? Flex and hybrid working options
? Work from home policy
????? Paternity leaves matching with maternity leave
???? Well-being programs
? Pensions
? Medical benefits
? Globally, access to online learning via LinkedIn Learning
? On top of annual leaves, 3 additional days off (Family care leaves)
? Study leave
? Marriage leave
? Internal Appreciation program with points to redeem nice merchandize and life experiences
Join us and enjoy a work environment that values your well-being and personal growth! ? #EmployeeBenefits #WorkLifeBalance #CareerDevelopment
Join us now, so you can be part of our success - and we can be part of yours.
Your career at QBE -- Let's make it happen.
Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills: Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team Development
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Skills Required