Job Description

Position Title

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Manager, Flight Operations Compliance, Flight Safety & Operations Compliance

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Report To

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Chief Pilot, Flight Safety & Operations Compliance

Role Purpose

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Responsible for planning, developing, and managing the Flight Operations Quality Assurance Program in compliance with regulatory requirements. This role ensures Malaysia Airlines Berhad (MAB) maintains continuous approval for operations to all planned destinations by aligning with industry best practices and standards.

Key Accountability

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(CSO) department. Foster effective coordination with regulatory bodies such as CAAM and internal divisions across MAG to ensure timely renewal of MAB's Air Operator Certificate (AOC). Ensure continuous compliance with rules and regulations set by CAAM and other international aviation authorities, enabling uninterrupted global operations. Coordinate audit readiness for scheduled and ad-hoc programs, including: CAAM Annual Audits IOSA (every 2 years with 6-month preparation) SAFA (Safety Assessment of Foreign Aircraft) Audits Code-share and international station audits Analyze compliance data to generate predictive insights for identifying safety risks. Share findings with the Director of Flight Operations and Chief Pilot of Flight Safety & Operations Compliance. Act as the primary liaison for Flight Operations with MAB Corporate Safety Oversight and Group Safety & Security on all compliance-related matters.

Qualification & Working Experience

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Education: + Bachelor's Degree in a relevant field
Professional Certification (Preferred): + Internal Audit
+ Business Administration
Experience: + Minimum 4 years in Quality Assurance (preferably within aviation)
+ Minimum 7 years in aviation operations or related field

Skills & Knowledge

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Strong knowledge of Quality and Safety Management Systems (QMS & SMS)

Operational/technical understanding of flight operations and/or aircraft maintenance

Solid grasp of:

Civil Aviation Regulations (CAR 2016)

Civil Aviation Act 1969

Civil Aviation Directives (CAD)

Civil Aviation Guidance Materials (CAGM)

ICAO Annexes (1-19), related ICAO Docs

EASA Requirements

IOSA Standards and Recommended Practices

Proficient in Microsoft Office 365

Strong communication (written and interpersonal) and report writing skills

Effective auditing capabilities and stakeholder coordination

Key Challenges

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Staying up to date with the rapidly evolving aviation regulatory landscape and planning for timely implementation. Overcoming resistance to procedural and process changes across business units. * Coordinating with multiple departments and external entities to ensure compliance with regulatory requirements and best practices