Job Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region\'s largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

s:

• Developing a solid and trusting relationship between major key clients and company
• Strong understanding of all aspects of the core business, including operations and system technicalities
• Resolving key client issues and concerns
• Developing a complete understanding of key account needs
• Managing communications between key clients and internal stakeholders
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing key metrics to track performance
• Collaborating with other commercial teams to maximise profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders
• Meeting all client needs and deliverables according to proposed timelines
• Analysing client and internal data to provide accurate feedback for better client relationship management

Requirements:

• Candidate must possess at least a Bachelor\'s Degree of any field.
• At least 2 years of working experience in logistics or e-commerce industry is preferred for this position.
• Preferably Senior Executives specialising in Sales and Key Account Management - Corporate or equivalent.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
• Ability to multitask and manage more than one client account
• In-depth understanding of company key clients and their position in the industry
• Eager to expand the company with new sales and clients
• Able to analyse data regarding operations performance as well as account profitability and translate results into actionable to improve revenue
• Able to multitask, prioritise, and manage time efficiently
• Proven results of delivering client solutions and meeting revenue goals
• Professional fluency in English and Bahasa Malaysia (Mandarin will be an advantage but not a must)
• Competency in Microsoft Office Suite, with emphasis on superior Excel skills.

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Ninja Van