Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

Strategic Marketing Communications

• Assist in managing customer marketing by focusing on directing and utilising customer insights to drive acquisition;
• Assist to ensure consistent quality execution for all marketing initiatives

Campaign Marketing (Branches, Internet and Mobile Banking)

• Assist in driving, managing & marketing Internet (PIB) & Mobile (Mighty) Banking on customer lifecycle from acquisition, adoption to usage.
• Assist to manage internal stakeholders & all bank channels eg sales, branches, operations, call centre.
• Assist in providing reports for regulatory & management purposes.
• Work with various stakeholders (legal, compliance, regulatory, strategic communications, brand, channels, demand, vendor, T&O and etc) pertaining to the development and implementation of PIB and Mighty campaigns and communications.
• Ensure compliance to Group, Local & regulatory policies for Digital Banking
• Assist in educating and training internal customer about PIB & Mighty services for them to provide the basic support to customer.

Others - Reporting and Monitoring

• Assist in ensuring that the existing features in PIB and mobile banking systems are functioning.
• Report on any abnormality of the system to ensure seamless customer experience.
• Support front-liners on any queries on the features/ system functionality.
• Assist in monthly reporting to regulators, management and Group.

Job Requirements

• Demonstrate enthusiasm & willingness to learn and develop oneself.
• Possess a positive attitude and strive to produce valuable deliverables.
• Able to work under stress and take constructive feedback optimistically.
• Ability to work on jobs assigned with minimum supervision.
• Able to plan and manage time effectively.
• Must demonstrate logical thinking with an independent and willing to learn attitude.
• Entrepreneurial and resourceful by nature, an excellent communicator and influencer, with the ability to forge critical relationships.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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