Job Description

Contract type:
Permanent


Location:
Kuala Lumpur


Specialisation:

Business Process Outsourcing & Global Business Service


Reference:
PR/156341


Contact details:
Shuya Looi


Contact email:
shuya.looi@jac-recruitment.com


Job published:
December 01, 2023 11:43




Job Responsibilities
Lead in the development and monitoring of MR Strategies & Sales Communication towards achieving company set objectives.

Member Relations

• To lead in the development, implementation, monitoring and reporting of Member Services Strategies toward achieving company set objectives. This involves the development of a Member Services plan, within approved budget, to improve operational process, controls, quality, compliance and relevant initiatives to ensure smooth operational continuity toward delivering highest member satisfaction experience.

MR Communications & liaisons

• The key point of contact of members/distributors to answer queries and resolve first level issue.
• To attend / participate in meetings (Management / SCOP (Supply Chain Operations Planning) / GTS)
• Work Closely with GBS to ensure information is cascaded (promotions, FAQ & etc.)
• To lead in Member Services related activities in Supervisor annual Requalification process.
• Key liaison with regional team in understanding global or regional directions. To localize initiatives, eg translation, where applicable to ensure optimal outcome.
• Key liaison with GBS team to ensure the team in GBS got the updated info/ flow i.e changing 3PL warehouse/ courier company, promotions, qualifications etc.

Training & Orientation

• To provide system or sales & marketing plan trainings to new joiner & distributors

System Management & Ordering (monthly)

• To ensure systems are all connect & function properly.
• To Set up, Conduct UAT & BRD review for new request / project. (Promotion Tracker, ETS, Cash Voucher Set Up & Others)
• To manage ordering system & ensure all orders are completed into Oracle.

Communications & Announcements (weekly, monthly & ad-hocs)

• Contents are consolidated from Local & Regional Sales, Marketing, BD and Other depts
• Announcements in 3 languages
• Local & Regional Back to Back Major Events
• To support general newsfeed from Local & Regional Sales, Marketing, BD and Other depts
• Communication Methods Includes Exact Targets, Telegrams, and Emails to targeted Distributors
• Key Person to Set schedules for: Meetings & Calls (S&P Meetings, Sales team meetings, etc.)
• To create & translate all announcements into 3 languages (Supervisor Requalification letter, Renewal Letter, WW HMP List, Inheritance Documents, international business information and other business-related forms & documents)
• To prepare & generate reports & metrics (Member\xe2\x80\x99s Generation, Gender, Age & etc.)
• Liaison - Main contact and liaison to Founders Circle and Chairman\xe2\x80\x99s Club (FCCC), Country S&P Committees. The frequency of communication is HIGH and includes booking flight tickets, ground transfer arrangements, accommodations & claims.

Sales & Promotion

• Preparation, Tracking & Reporting:
• Budgeting & vendor management: Key person to work with regional GSS / Local Vendors on promotion items (sourcing & negotiation)
• Preparation, service agreements (with Legal), PO, PR, and Payments (Vendors / FP&A / Finance)
• Promotion items inventory tracker & delivery (Warehouse & Supply chain / Delivery services)
• Supporting in gift management & reimbursement for Local & Regional. (High frequency. Supporting 6 regions)
• Manages Sales & Event Emails: feedbacks/complaints from DS / appeal cases and others.
• Support in the audit process

Other Responsibilities include:

• Involves in IT-related systems that support members\xe2\x80\x99 experience. (Promotion Tracker, UAT Testing, Communication via websites & Others)
• To participate, support and lead where relevant to ensure the optimal success of key local events and where required support regional events.
• To lead, motivate, coach and develop the team members to bring out their best potential and grow with the organization
• To continuously be abreast, explore advancements (eg: I-Kiosk) and provide recommendations to the management in adopting improved skills, technology or training to improve team effectiveness. Recommendations should include objectives, investment requirement and measurement metrics.

Job Requirements

• At least 5 years in managerial experience, preferably in direct selling or MLM or MS.
• Preferably University Graduate or equivalent
• Flexible, well-organized with excellent time-management skills, strong leadership
• Ability to keep high morale within the department, develop and motivate staff and be an excellent role model for others.
• Good tri-lingual communication skills English, Chinese and Malay due to the market in charge.
• Excellent interpersonal skills, able to work effectively across all levels of the organization.
• Excellent problem solving skills. Handle problems in a positive manner and establish rapport with distributors while maintaining professionalism.
• Must be able to travel internationally as deemed required (estimate around 3 times per year)
• Computer literacy (Word/Excel/Powerpoint)
• Able to operate well and manage effectively in a matrix organization