Manager , Member Relation

Kuala Lumpur, Malaysia

Job Description








Contract type:
Permanent


Location:
Kuala Lumpur


Specialisation:

Business Process Outsourcing & Global Business Service


Reference:
PR/156341


Contact details:
Shuya Looi


Contact email:
shuya.looi@jac-recruitment.com


Job published:
December 01, 2023 11:43




Job Responsibilities
Lead in the development and monitoring of MR Strategies & Sales Communication towards achieving company set objectives.

Member Relations

  • To lead in the development, implementation, monitoring and reporting of Member Services Strategies toward achieving company set objectives. This involves the development of a Member Services plan, within approved budget, to improve operational process, controls, quality, compliance and relevant initiatives to ensure smooth operational continuity toward delivering highest member satisfaction experience.


MR Communications & liaisons
  • The key point of contact of members/distributors to answer queries and resolve first level issue.
  • To attend / participate in meetings (Management / SCOP (Supply Chain Operations Planning) / GTS)
  • Work Closely with GBS to ensure information is cascaded (promotions, FAQ & etc.)
  • To lead in Member Services related activities in Supervisor annual Requalification process.
  • Key liaison with regional team in understanding global or regional directions. To localize initiatives, eg translation, where applicable to ensure optimal outcome.
  • Key liaison with GBS team to ensure the team in GBS got the updated info/ flow i.e changing 3PL warehouse/ courier company, promotions, qualifications etc.


Training & Orientation
  • To provide system or sales & marketing plan trainings to new joiner & distributors


System Management & Ordering (monthly)
  • To ensure systems are all connect & function properly.
  • To Set up, Conduct UAT & BRD review for new request / project. (Promotion Tracker, ETS, Cash Voucher Set Up & Others)
  • To manage ordering system & ensure all orders are completed into Oracle.


Communications & Announcements (weekly, monthly & ad-hocs)
  • Contents are consolidated from Local & Regional Sales, Marketing, BD and Other depts
  • Announcements in 3 languages
  • Local & Regional Back to Back Major Events
  • To support general newsfeed from Local & Regional Sales, Marketing, BD and Other depts
  • Communication Methods Includes Exact Targets, Telegrams, and Emails to targeted Distributors
  • Key Person to Set schedules for: Meetings & Calls (S&P Meetings, Sales team meetings, etc.)
  • To create & translate all announcements into 3 languages (Supervisor Requalification letter, Renewal Letter, WW HMP List, Inheritance Documents, international business information and other business-related forms & documents)
  • To prepare & generate reports & metrics (Member\xe2\x80\x99s Generation, Gender, Age & etc.)
  • Liaison - Main contact and liaison to Founders Circle and Chairman\xe2\x80\x99s Club (FCCC), Country S&P Committees. The frequency of communication is HIGH and includes booking flight tickets, ground transfer arrangements, accommodations & claims.


Sales & Promotion
  • Preparation, Tracking & Reporting:
  • Budgeting & vendor management: Key person to work with regional GSS / Local Vendors on promotion items (sourcing & negotiation)
  • Preparation, service agreements (with Legal), PO, PR, and Payments (Vendors / FP&A / Finance)
  • Promotion items inventory tracker & delivery (Warehouse & Supply chain / Delivery services)
  • Supporting in gift management & reimbursement for Local & Regional. (High frequency. Supporting 6 regions)
  • Manages Sales & Event Emails: feedbacks/complaints from DS / appeal cases and others.
  • Support in the audit process


Other Responsibilities include:
  • Involves in IT-related systems that support members\xe2\x80\x99 experience. (Promotion Tracker, UAT Testing, Communication via websites & Others)
  • To participate, support and lead where relevant to ensure the optimal success of key local events and where required support regional events.
  • To lead, motivate, coach and develop the team members to bring out their best potential and grow with the organization
  • To continuously be abreast, explore advancements (eg: I-Kiosk) and provide recommendations to the management in adopting improved skills, technology or training to improve team effectiveness. Recommendations should include objectives, investment requirement and measurement metrics.


Job Requirements
  • At least 5 years in managerial experience, preferably in direct selling or MLM or MS.
  • Preferably University Graduate or equivalent
  • Flexible, well-organized with excellent time-management skills, strong leadership
  • Ability to keep high morale within the department, develop and motivate staff and be an excellent role model for others.
  • Good tri-lingual communication skills English, Chinese and Malay due to the market in charge.
  • Excellent interpersonal skills, able to work effectively across all levels of the organization.
  • Excellent problem solving skills. Handle problems in a positive manner and establish rapport with distributors while maintaining professionalism.
  • Must be able to travel internationally as deemed required (estimate around 3 times per year)
  • Computer literacy (Word/Excel/Powerpoint)
  • Able to operate well and manage effectively in a matrix organization

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Job Detail

  • Job Id
    JD994729
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned