Job Description

Company Description

We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.



Scope of Position

Develop, maintain, lead and support the Company business strategy to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Work towards charting the Company to be a recognized industry leader of project management.

Duties and Responsibilities

• Act as a single point of contact for the customer for strategic planning, project execution alignment and escalation.
• Collaborates with all internal and external stakeholders to successfully plan and lead all project execution.
• Support and grow the district strategy on a local level.
• Direct management and supervision of project execution and/or project cargo movements; training personnel within the district to be able to execute flawlessly and a SME in their area of expertise.
• Actively collaborate with internal stakeholders to manage and oversee all projects for the district.
• Be the boots-on-the-ground at Project Sites if required.
• Actively support, position our service offerings and grow our footprint on project management through active involvement in sales and retention process.
• Work in collaboration with Transition and Implementation and ensure procedures for the project are in place, ensuring compliance to customers standard operating procedures (SOP).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies and requirements.
• Actively engage with external and internal stakeholders leading the project throughout the project period to understand, implement solutions, close gaps and drive for improvements.
• Continuously explore commercial and operational improvement opportunities.
• Be onsite at the customer's facility to supervise/oversees load and discharge operation where necessary.
• Lead and conduct service reviews strengthening relationship and partnership with the customer.
• Identify and engage new business targets in the Project Management and Project Cargo industry.
• Support overseas requests in a timely manner.
• Maintain ownership of all Project Management and Project Cargo enquiries for the district.
• Supervise documentation, load and discharge operation.
• Ensure that all shipments are being properly tracked in our systems.
• Initiate and sustain service provider relationships.
• Source, initiate and attend regular meetings with local vendors.
• Take on additional assignments as required supporting the company's needs.

Qualifications

Desired Skill-Sets and Characteristics

• Strong market and competition knowledge
• Geographic and political understanding of the region
• Diplomacy and commercial awareness
• Knowledge of operational process standards and procedures within the project management and project cargo industry
• Knowledge of permits, import/export regulations, applications and procedures including surveys and any other governmental regulations applicable for the Project Management and Project Cargo industry
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Organized & detail oriented
• Strong problem solving and analytical skillset.
• Persuasive, ambitious, self-starter and result-oriented Individual.
• Excellent oral and written communication skills (English).
• Ability to take initiative and drive the business.
• Ability to manage project cargo shipments as well as timeline-based projects
• Ability to price and execute Specialized Cargo Movements
• Strong customer service skills and ability to build rapport

Additional Information

All your information will be kept confidential according to EEO guidelines.