Job Description

Role ResponsibilitiesResponsibilities:

• This role will be part of the central Transformation, Technology & Operations (TTO) Communication & Engagement (C&E) Delivery team.
• Reporting to the Lead, C&E Delivery, the role\xe2\x80\x99s purpose is to support the successful account management of strategic functions within TTO by working closely and in partnership with the Leads, TTO C&E (i.e. domain SPOCs) to drive effective communications aligned to TTO Strategy 25 (S25).
• The Manager, TTO C&E will also develop compelling content focused on specific business priorities and in suport of delivering S25. In addition to Content Development, the role will be responsible for providing centralised services such as Event Management, Channel Management and managing Creative Design etc.
• Additionally, the role is part of the broader TTO C&E team that reports to the TTO Chief of Staff, with an additional matrix reporting to the Global Head of TTO Communications, Change and Innovation.
• There are multiple roles for the Manager, TTO Communication & Engagement.

Strategy:

• Assist with providing the communications direction and deliverables for Group, Business or Region domains within TTO by supporting accounts as follows:
• Enterprise Technology (ET) and Technology Strategy & Architecture (TSA)
• Information & Cyber Security (ICS) and Central Data Office (CDO)
• Corporate, Commercial & Institutional Banking (CCIB) and Europe & America (EA) (Technology and Operations).
• Consumer, Private and Business Banking (CPBB) (Technology and Operations)
• Regions (Asia and Africa & Middle East)
• Functions and Global Business Services (GBS).
• Provide tactical communications advice and support to the Head, TTO C&E Leads, TTO C&E and TTO Corporate Affairs, Brand & Marketing (CABM).
• Have a proactive approach in understanding and sharing industry best practices and looking for opportunities to promote and build awareness of TTO strategic priorities.
• Measure the success of communications using insights and analytics and adjust approach to meet organisational objectives.

Business:

• Collaborate with TTO C&E and TTO CABM to ensure function communications align and support broader communications priorities and processes.
• Support communications to engage employees that is aligned to TTO\xe2\x80\x99s People & Culture agenda (for example: TTO Senior Leadership Team engagements, Town Halls, People Leader initiatives, Roadshows and events during Executive Visits to markets etc.).
• Support communications plans for project rollouts.
• Develop employee engagement and / or end-user targeted communications that raise awareness, drive engagement and inspire action around TTO priorities, services and solutions.
• Build awareness amongst key stakeholders around understanding S25 via business relevant, jargon-free and actionable communication initiatives.
• Develop compelling content such as thought leadership blogs, videos, podcasts, messaging documents and scripts, Q&A / FAQ materials, presentations, as well as messaging for executive platforms both internally (Town Halls) and externally (Social Media) etc.
• Provide centralised services such as Event Management, Channel Management (i.e. Bridge / Intranet, Distribution Lists), and manage Creative Design (i.e. Graphic Design) etc.
• Proactively engage and work with internal stakeholders within Group, Business or Region domains for TTO.

Processes

• Accountable to risk control owners and / or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite and building a culture of good conduct.

Risk Management

• Identify, report, and escalate issues, risks, business intelligence to leadership.

Governance

• Apply the corporate brand standards consistently across all online and creative services, ensuring compliance with CABM guidelines.
• Ensure that tone of voice, messaging, and behaviours are aligned with the corporate narrative when we engage and communicate internally and externally.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• TTO MT
• TTO Communication & Engagement
• TTO CABM and other CABM teams
• Group, Client and / or Region functions
• Business and Function communications teams
• Other Digital Channels team members
• Story Lab

Other Responsibilities

• Serve on communications related working groups and committees as needed.
• Take on special assignments to support TTO Communication & Engagement and TTO CABM priorities as needed.

Our Ideal Candidate:

• We are seeking a dynamic and resourceful self-starter who can hit the ground running, and who thrives in fast paced environments.
• 8+ years of solid corporate communications, internal / executive communications and / or public relations experience within a major corporate.
• Exceptional content creation and writing skills and have a clear understanding of how Communications and business functions should work together.
• Strong emphasis on multi-tasking and the ability to prioritise workload while managing multiple stakeholders across multiple locations.
• Excellent verbal communication skills and flexibility to work in high-pressure environments.
• You have a strong drive to succeed (i.e. willing to roll-up your sleeves to drive success). Additionally, you are solutions-focused as well as have the ability to execute tactically with minimum supervision and guidance across a geographically dispersed team.

QUALIFICATIONS

• Bachelor\xe2\x80\x99s degree in Communications, Journalism, Marketing or similar.

Our Ideal Candidate

• Effective Communications
• Organisational Communications
• Written Communications
• Consulting
• Establishing and Maintaining Trust
• Planning: Tactical, Strategic
• Data Gathering and Analysis
• Business Ethics
• Manage Change

About Standard CharteredWe\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:\xc2\xb7 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do\xc2\xb7 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well\xc2\xb7 Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.\xc2\xb7 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations\xc2\xb7 Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum\xc2\xb7 Flexible working options based around home and office locations, with flexible working patterns\xc2\xb7 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits\xc2\xb7 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning\xc2\xb7 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website

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