Mandarin Customer Care Executive (hotel Booking Industry, Penang)
George Town, Pulau Pinang, Malaysia
Job Description
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the \'extra mile\' for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin
- Answer inbound calls in a timely and friendly manner
- Reply to queries sent through Contact Us inquiry form
- Perform call back with customers for transaction confirmations
- Respond to customers\' queries and concerns with the aim of achieving first call resolution
- Identify customers\' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Level 1 first point of contact for customer complaints
- Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
Ricebowl
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Job Detail
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Job IdJD1040974
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeorge Town, Pulau Pinang, Malaysia
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EducationNot mentioned