Mandarin Customer Success Specialist (hotel Booking Industry, Penang)
George Town, Pulau Pinang, Malaysia
Job Description
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the \'extra mile\' for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin
- Answer inbound calls in a timely and friendly manner
- Reply to queries sent through Contact Us inquiry form
- Perform call back with customers for transaction confirmations
- Respond to customers\' queries and concerns with the aim of achieving first call resolution
- Identify customers\' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Level 1 first point of contact for customer complaints
- Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way
- Sign On Bonus RM5,000
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
Ricebowl
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
Mandarin Customer Care Executive (Hotel Booking Industry, Penang)
George Town, Pulau Pinang -
-
Mandarin Customer Success Specialist (Hotel Booking Industry, Penang)
George Town, Pulau Pinang -
Customer Success Specialist (Banking) English Speaking (Penang)
George Town, Pulau Pinang
Job Detail
-
Job IdJD1033287
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGeorge Town, Pulau Pinang, Malaysia
-
EducationNot mentioned