Mandarin Customer Engagement Specialist
Job Description
Job Responsibility Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products. To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA. Job Requirements Candidate must possess at least a SPM. Required language(s): Mandarin (able to converse in Cantonese will be an added advantage). Minimum 1 year of working experience in the service industry will be an added advantage for this position. Fresh graduates who are interested to start their career in a call center are also encouraged to apply Full Training Provided Applicant must be willing to work on rotational shifts and off day Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest. Applicant must be willing to work in Iskandar Puteri, Johor Job Benifits 5 working days in a week EPF & SOCSO Sick leave Annual leave Quarterly staff recognition and appreciation Stage: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager IJP - Internal job program. Opportunity to transfer to the candidate\'s favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
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Job Detail
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Job IdJD1011355
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned