Job Description

Agensi Pekerjaan JobScoper Hiring! Full Time Mandarin Customer Service Executive (Banking Support) in Selangor, Earn up to MYR 5,000 - Ricebowl
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Mandarin Customer Service Executive (Banking Support)
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Up to MYR5,000 Per Month
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Posted 19 minutes ago o Closing 11 Oct 2025
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Requirements

• Minimum 1 year of customer service experience in BPO or banking/financial industry.
• Fluent in Mandarin and English.
• Strong communication skills, both verbal and written, and problem solving skills.
• Detail-oriented, able to multitask in a fast-paced environment.
• Familiarity with banking processes, compliance standards, or KYC procedures will be an added advantage.
• Flexible to work on rotational shifts (if required).

Responsibilities

• Handle customer inquiries via calls and emails.
• Guide customers on digital banking and self-service options.
• Perform transaction confirmations and request supporting documents when needed.
• Clarify issues, provide solutions, and perform basic KYC tasks.
• Maintain accurate records and ensure customer satisfaction.

Benefits

• 5 working days
• Training Provided
• Allowance Provided
• Annual leave/Medical leave
• Near to public transport

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• 5 Working Days

Skills
Customer Service Communication Skills Banking Knowledge Problem Solving Call Center Experience Complaint Resolution
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