Professional training will be provided upon joining (Product Knowledge & Soft Skill)
September Intake
Responsibilities
Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
To exceed customers\' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Benefits
KPI incentives
Transportation allowance
14 days AL
EPF, SOCSO
Health and life insurance
Medical Claims
Dental / Optical Benefits
Walking distance to the office - Shelter nearby LRT / KTM Station
Corporate discounts
Subsidized food and drink
Additional Benefits
5 Working Days
No Shift Rotation
Near to Public Transport
Overtime Pay
Training Provided
Shift Allowance
Allowance Provided
Language Allowance
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Ricebowl
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