Job Description

IGT Services And Technologies KL Hiring! Full Time Mandarin Customer Service Executive in Selangor, Earn up to MYR 4,300 - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-3608fd10>Mandarin Customer Service ExecutiveReportFollowMYR3,000 - MYR4,300 Per Month,Fresh GraduatesBe an early applicant!Posted a day ago xe2x80xa2 Closing 16 Apr 2025Be an early applicant!SaveApplyRequirements

• Must be able to converse fluently using Mandarin and English
• Must be able to read and write Traditional Mandarin word
• 24/7 shift system (5 days a week, 9 hours a day)
• Education: SPM, UEC, O-level or; and above
• Candidates without customer service experience are welcomed to apply
• Professional training will be provided upon joining (Product Knowledge & Soft Skill)

Responsibilities

• Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.

Benefits

• KPI incentives
• Transportation allowance
• Annual Leave, Medical Leave
• EPF, SOCSO
• Health and life insurance
• Medical Claims
• Dental Claims
• Walking distance to the office - Shelter nearby LRT / KTM Station

IT is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• 5 Working Days
• Overtime Pay

SkillsFluent in Mandarin Chinese Problem-Solving Skills Communication SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Ricebowl