Mandarin Customer Service Executive

Shah Alam, Selangor, Malaysia
IGT Services and Technologies KL Sdn Bhd
16 Current Jobs Openings
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Job Description


MohonKelayakan

  • Must be able to converse fluently using Mandarin and English
  • Must be able to read and write Traditional Mandarin word
  • 24/7 shift system (5 days a week, 9 hours a day)
  • Education: SPM, UEC, O-level or; and above
  • Candidates without customer service experience are welcomed to apply
  • Professional training will be provided upon joining (Product Knowledge & Soft Skill)
Tanggungjawab
  • Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
Manfaat
  • KPI incentives
  • Transportation allowance
  • Annual Leave, Medical Leave
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claims
  • Dental Claims
  • Walking distance to the office - Shelter nearby LRT / KTM Station
IT is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.KemahiranFluent in Mandarin Chinese Problem-Solving Skills Communication SkillsPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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Job Detail

  • Job Id
    JD1089102
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Shah Alam, Selangor, Malaysia
  • Education
    Not mentioned
 
 
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