Job Description

Join Tribe and become part of a dynamic team supporting one of the world's leading mobile gaming companies, Tencent. We are looking for enthusiastic individuals who are passionate about delivering exceptional customer experiences. If you thrive in a fast-paced environment and enjoy problem-solving, we invite you to apply.

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As a Customer Service Executive, you will be the first point of contact for our client's customers, providing expert assistance and building rapport through online channels. You will utilize your skills to address inquiries, troubleshoot issues, and deliver effective solutions, ensuring a positive and seamless customer experience.

Key Responsibilities:

Provide high-quality customer support via digital channels for a premier mobile gaming client. Multitask efficiently across multiple computer systems and platforms. Apply active listening and probing questions to accurately identify and resolve customer issues. Utilize templated solutions and knowledge bases to provide timely and accurate information. Maintain a positive and professional demeanor in all customer interactions.

Qualifications & Requirements:

Essential:

Excellent verbal and written communication skills in

Mandarin & English

. A language fluency test will be required. Prior experience in a customer service or call center role is required. Familiarity with or interest in the mobile gaming industry is highly advantageous. Strong technical aptitude with the ability to navigate several systems simultaneously; familiarity with Microsoft Office tools is essential. Must possess a personal laptop/computer and a reliable, high-speed internet connection. High school diploma or equivalent. Must be willing and able to work rotational shifts, including nights, weekends, and public holidays.

What We Offer:

Basic Salary:

RM 3,000

Work Environment:

Permanent Work-from-Home position

Benefits:

Medical coverage and comprehensive paid training

Career Growth:

Clear advancement opportunities with a proven track record of internal promotions

Application Process:

Candidates must be available to attend a virtual interview on a scheduled Tuesday or Thursday between (2pm-3.30pm). Please ensure you meet the technical and language requirements before applying.

If you are a motivated individual with the required skills and availability, we encourage you to submit your application via WhatsApp to: +60 11-2621 0351

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

Professional development Work from home
Application Question(s):

Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM? Are you agreeable to a monthly salary of RM3,000? Can you commit to rotational shift which may include midnight and weekend schedules? Do you have prior experience working in customer service or call center environments? Are you available to start immediately?
Work Location: In person